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kareem Darwish

@kareemdarwish

Customer support representative at Booking.com who handled international booking issues and interpreted between Arabic-speaking guests and hotel partners.

Egypt
Message

At Booking.com, I handled international booking inquiries by phone and email, assisting guests with payment, reservation, and travel-related issues. I also interpreted between Arabic-speaking guests and hotel partners in English and Arabic.

At Intlcia, I supported international customers and coordinated with sales and technical support to resolve complex cases. Earlier, at AT&T, I handled billing and service issues; I’ve also completed medical interpreting training and healthcare privacy and compliance courses.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IC

Interactive Contact Center/BPO

HIPAA Security Awareness Training, Healthcare Security

Completed HIPAA Security Awareness Training in October 2026.

HI

HIPAA Exams, Inc.

HIPAA for Business Associates, Healthcare Compliance

Completed HIPAA for Business Associates certification in October 2026.

CM

CMS

Combating Medicare Parts C & D Fraud, Waste & Abuse, Healthcare Compliance

Completed Combating Medicare Parts C & D Fraud, Waste & Abuse training in October 2026.

IC

Interactive Contact Center/BPO

Fraud, Waste and Abuse Annual Training, Healthcare Compliance

Completed Fraud, Waste and Abuse Annual Training in October 2026.

IC

Interactive Contact Center/BPO

Gone Phishing: A Phishing Awareness Adventure, Cybersecurity

Completed Gone Phishing: A Phishing Awareness Adventure training in October 2026.

IC

Interactive Contact Center/BPO

Cybersecurity Best Practices: Healthcare, Cybersecurity

Completed Cybersecurity Best Practices: Healthcare training in October 2026.

IC

Interactive Contact Center/BPO

Mike Fry: Phishing, Cybersecurity

Completed Mike Fry: Phishing training in October 2026.

IC

Interactive Contact Center/BPO

Mike Fry: Working Remotely, Remote Work

Completed Mike Fry: Working Remotely training in October 2026.

BE

Bachelor of Education

Bachelor of Education, Computer Science

Bachelor of Education degree from the Computer Science Department.

Tech stack

Software and tools used professionally

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