Open to opportunities

Maged Usama

@magedusama

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Biotechnology graduate skilled in translation, writing, and customer service.

Egypt

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What I'm looking for

I seek roles using my bilingual communication, translation, and customer-service strengths in collaborative teams where I can grow responsibility and contribute to accurate, client-focused outcomes.

I am a biotechnology graduate with practical experience in customer service, travel reservations, and freelance language services. I combine technical training with strong communication and organizational abilities to deliver reliable client-facing support.

My professional background includes reservation management at a travel agency and frontline customer support for a telecom outsource, where I honed conflict-resolution and time-management skills in fast-paced environments.

I have delivered freelance translation, writing, and proofreading services (Arabic ↔ English) and am proficient with Microsoft Office and Google Workspace, enabling accurate data entry and content production.

I am eager to apply my linguistic, technical, and administrative strengths to roles that value clear communication, attention to detail, and collaborative problem solving.

Experience

Work history, roles, and key accomplishments

Current

Reservation Agent

Current

Attaya Travel & Tourism

Jun 2025 - Present (4 months)

Manage customer reservations and travel bookings, handle inquiries with tailored solutions, and coordinate with internal teams to ensure smooth booking operations while improving organizational and communication processes.

Reserving Customer Service Communication Coordination Microsoft Office Google Workspace Time Management

Training Air Traffic Officer

EgyptAir

Oct 2023 - Feb 2024 (4 months)

Completed paid training in aviation and air traffic operations; program ended due to mandatory military service.

Communication Attention To Detail Microsoft Office Time Management

Customer Service Representative

Athiel (Vodafone outsource)

Jul 2023 - Sep 2023 (2 months)

Assisted customers via phone and digital platforms with inquiries and problem resolution, developing communication and conflict-resolution skills in a fast-paced customer-focused environment.

Customer Support Phone Support Communication Conflict Resolution Microsoft Office Google Workspace Time Management

Education

Degrees, certifications, and relevant coursework

Cairo University – Faculty of Agriculture

Bachelor of Agricultural Engineering, Biotechnology

2019 - 2023

Grade: 72% (Good)

Completed a Bachelor of Agricultural Engineering with a focus on Biotechnology; coursework delivered in English and graduated with a final grade of 72% (Good).