Open to opportunities

Shawna O'Neal

@shawnaoneal

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Revenue enablement and customer growth professional driving adoption, pipeline, and partner success in B2B SaaS.

United States

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What I'm looking for

I seek a role driving revenue through enablement, partner acceleration, and demand generation where I can lead training, cross-functional programs, and measurable pipeline growth.

I am a revenue enablement and customer growth professional with 8+ years of experience in B2B SaaS, sales, customer success, and partner marketing. I consistently exceed sales targets, translate complex technology into clear customer value, and build long-term partner and client relationships while executing demand generation campaigns that support pipeline growth and retention.

At Cisco I enabled MSP and service provider adoption of Meraki-managed services, created enablement assets distributed to 4,000+ contacts, planned partner webinars with high returning-attendee rates, and carried quota in a competitive SaaS territory using MEDDPICC. I bring cross-functional collaboration, training experience, and strong attention to compliance and operational detail from roles in client services and regulated environments.

Experience

Work history, roles, and key accomplishments

Current

Client Services Coordinator

Current

Heartland Veterinary Partners

Jan 2025 - Present (1 year)

Manage client-facing operations, scheduling, and communications; lead social media strategy for clinics and serve as sole compliance officer for DEA-regulated controlled substances, ensuring 100% regulatory accuracy.

Client Services Social Media Management Scheduling Regulatory Compliance Communication Content Strategy Customer Engagement Attention To Detail

Meraki Partner BDM

Cisco Systems, Inc.

Jan 2023 - Apr 2024 (1 year 3 months)

Enabled MSPs and service providers to sell Meraki-managed services, executed partner demand-generation campaigns and created enablement assets distributed to 4,000+ contacts across 2,500+ accounts, supporting measurable pipeline growth.

Partner Enablement Demand Generation Sales Enablement Webinars CRM (Salesforce)Pipeline Management Partner Marketing Presentation Design

Webex Sales Specialist

Cisco Systems, Inc.

Jul 2019 - Jan 2023 (3 years 6 months)

Quota-carrying SMB and mid-market sales specialist for Webex who consistently exceeded biannual quotas, applied MEDDPICC to qualify opportunities, and improved forecast accuracy while onboarding new team members.

Quota Attainment MEDDPICC Forecasting SMB Sales CRM (Salesforce)Cross Functional Collaboration Customer Success Closing

Deputy Court Clerk

Juvenile & General Sessions Court

Aug 2016 - Jul 2019 (2 years 11 months)

Prepared and disposed of weekly and daily court dockets, performed clerical case processing in an Oracle-based system, and acted as liaison between attorneys, litigants, and the bench.

Case Management Oracle Systems Data Entry Clerical Support Customer Service Document Processing

Product Specialist

Integrated Medical Systems, Inc.

Mar 2015 - Aug 2016 (1 year 5 months)

Worked with customers to place surgical product orders via an Oracle-based system, handled returns and mis-shipments, and maintained positive vendor and sales-force relationships to ensure customer satisfaction.

Order Management Oracle Systems Customer Service Returns Processing Sales Support

Operations Analyst

Aisle Rocket Studios

May 2014 - Mar 2015 (10 months)

Ran SQL queries and analyzed results in Excel to inform management decisions, and assisted with internal server maintenance and memory management for buyer and vendor projects.