Shawn-Dean Murray
@shawn-deanmurray1
I support travel, financial services, insurance, and logistics customers through complex service needs.
JamaicaWhat I'm looking for
At Holland America Line through Arise Virtual Solutions, I support guests by phone and email with reservations, booking changes, cancellations, itinerary questions, payments, and travel-policy issues.
I've also handled high-volume customer interactions at Sutherland Global, insurance inquiries at Itel International, and freight documentation and shipment coordination at Gunter Shipping Inc. I focus on clear communication, accurate CRM records, first-contact resolution, and dependable service in remote, fast-paced environments.
Experience
Work history, roles, and key accomplishments
Provide customer support by phone and email for Holland America Line, assisting with reservations, modifications, cancellations, and itinerary inquiries. Resolve payment and policy issues while maintaining detailed CRM records.
Managed high-volume inbound and outbound customer interactions via phone, email, and chat, providing timely issue resolution. Assessed financial situations and established payment arrangements in line with company policies.
Freight Clerk
Gunter Shipping Inc.
Dec 2022 - Apr 2023 (4 months)
Processed freight shipments and maintained accurate documentation to support timely movement and delivery of goods. Coordinated with logistics teams and monitored tracking systems to resolve issues.
Customer Service Representative
Itel International
May 2022 - Oct 2022 (5 months)
Handled customer inquiries regarding insurance policy coverage, billing, and claims processing. Processed policy changes and coordinated with internal teams to support service delivery.
Education
Degrees, certifications, and relevant coursework
University of The Commonwealth Caribbean
Bachelor of Science, Logistics
Pursuing a Bachelor of Science in Logistics, expected to complete in July 2028.
St. Thomas Technical High
CAPE Diploma
Completed CAPE Diploma in July 2020.
St. Thomas Technical High
CXC Diploma
Completed CXC Diploma in October 2018.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
Skills
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