At Arise Virtual Solutions, I handled 100+ daily interactions with U.S. customers by chat, email, and phone. I caught mismatched and duplicate bookings before they reached customers and documented requests for clean shift handoffs.
At 24-7 Intouch, I resolved 80+ daily inquiries and maintained weekly CSAT of 85% or higher. I researched account details to provide accurate first-contact answers and tracked cases through resolution.
At Sutherland Global, I investigated billing, payment, and account discrepancies across multiple systems. I sustained a 90%+ QA score over 3+ years and logged cases in Zendesk, Salesforce, and Spectrum.
