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Filesha Harrison

@fileshaharrison

I resolve high-volume customer and employee inquiries through remote support, calls, documentation, and clear communication.

Jamaica

Message

What I'm looking for

I'm seeking a remote customer service role where I can provide administrative support, handle inquiries efficiently, maintain accurate records, and deliver clear, professional assistance.

I've supported customers and warehouse employees at Sutherland Global Service, resolving inquiries through high-volume inbound calls and remote support.

As a Customer Service Representative, I handled an estimated 50–70 calls daily, addressed account questions, protected customer confidentiality, and documented required interactions accurately.

As an Employee Support Specialist, I filed 60–70 employee reports per day, provided clear next steps, and helped reduce repeat inquiries through effective follow-up.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sutherland Global Services

Apr 2019 - Dec 2022 (3 years 8 months)

Resolved customer inquiries and concerns efficiently, utilizing active listening and problem-solving skills. Handled 50-70 customer calls daily, maintained accurate records, and documented 100% of interactions while working remotely.

Customer Service Call Handling Problem Solving Active Listening Data Entry Documentation CRM Systems Remote Support