Shatima Gainyard
@shatimagainyard
Customer service professional focused on improving satisfaction and loyalty.
United StatesWhat I'm looking for
I am a dedicated customer service professional with multiple years of experience supporting clients across call center and remote environments. I consistently maintain pleasantry, professionalism, patience, and efficiency to reduce dissatisfaction and increase customer loyalty.
My background includes hands-on register operation and cash management as well as remote customer support for service-oriented clients. I have experience handling incoming calls and emails, resolving service issues, transferring customers to appropriate departments, and upselling or upgrading service packages when appropriate.
I am comfortable working with payment processing, product knowledge, and taking initiative with minimal direction. I type at approximately 40 WPM and bring strong interpersonal and analytical skills to each role.
I am seeking career opportunities where I can enhance and implement my professional skills and contribute to improved customer experiences and operational efficiency.
Experience
Work history, roles, and key accomplishments
Crew Member
Hickory Tree
Oct 2021 - Present (4 years 5 months)
Provided customer assistance, operated registers, handled money, and managed food truck registration to maintain service efficiency and reduce customer dissatisfaction.
Customer Service Representative
Anomaly
Feb 2021 - Jul 2021 (5 months)
Delivered remote customer support, assisted customers with client services, and routed inquiries to appropriate departments to resolve issues efficiently.
Customer Service Representative
TeleDirect
Mar 2020 - Dec 2020 (9 months)
Provided remote customer service, assisted clients with service-related inquiries, and escalated or transferred issues to appropriate departments to ensure resolution.
Customer Service Representative
Conduit Global
Mar 2017 - Dec 2017 (9 months)
Supported wireless customers with service inquiries, performed upgrades, and recommended additional service packages to increase customer satisfaction and revenue.
Handled incoming customer calls and emails for the Duke Energy project, evaluated customer needs, and recommended optimal solutions within established service periods.
Education
Degrees, certifications, and relevant coursework
Shatima hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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