shasqirana izrafelany

Managed bookings for 2 Airbnb properties end to end, including reservations, calendars, and availability. Handled guest messaging, payments, and special requests, and managed email inboxes and calendars.

Researched prospective clients, markets, and partners, and maintained prospect and client databases. Prepared proposals, quotations, and presentations, and tracked leads through follow-up.

Planned staff schedules and coordinated team responsibilities. Handled customer service and resolved operational issues while maintaining clear communication between staff and management.

Managed Airbnb bookings, reservation checks, and all guest communication. Coordinated check-ins, check-outs, housekeeping, and maintenance schedules.

Provided administrative support, managed scheduling, and handled client communication.

Assisted with catering operations and provided support in food preparation and service.

Supported management with administrative and operational tasks.

Supported sales and marketing activities for the company.

Completed CRM and cold calling training covering outbound calling, objection handling, and lead follow-up.