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Gristia Aldilla

@gristiaaldilla

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I build scalable operations, executive support systems, and bookkeeping workflows for remote teams.

Indonesia

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What I'm looking for

I'm looking for a remote operations or executive support role where I can build practical systems, coordinate cross-functional work, support leadership, and help a growing team operate with greater clarity and consistency.

At Franchise World Link, I manage daily operations, invoicing, partner CRM, market research, and strategic follow-through so the CEO can focus on growth. I built a 500+ franchise brand database, centralized partner relationships across 50+ countries, and established the company’s first invoice tracking system for 150+ supplier and client invoices.

I also support the Head of Growth at Livit International by managing executive calendars, international travel, recruitment workflows, and operational SOPs. Across asynchronous global teams, I turn discussions into clear deliverables and bring structure to administrative, project, and cross-functional work.

I bring hands-on experience in bookkeeping, customer success, CRM management, research, content operations, and remote project management.

Experience

Work history, roles, and key accomplishments

Current

Customer Success

Current

Bike Rental Marketplace Bali

Sep 2025 - Present (11 months)

Handled 100+ booking inquiries through WhatsApp, guiding customers from reservation to trip completion. Resolved operational issues between customers and rental hosts within 1–2 hours, maintaining service continuity.

Customer Relationship Management Issue Resolution

Current

Accounting & Operations Manager

Current

Franchise World Link

Feb 2025 - Present (1 year 6 months)

Enabled the CEO to focus on strategic growth by managing daily communications, administrative operations, invoicing, and cross-functional coordination. Established centralized invoice tracking, built a 500+ franchise brand database, and designed a CRM for partners across 50+ countries.

Operations Management Executive Support Invoicing CRM Database Management Market Research Cross functional Coordination Onboarding

Current

Executive Assistant

Current

Livit International

Sep 2024 - Present (1 year 11 months)

Optimized executive productivity by managing calendars, communications, and cross-functional coordination for the Head of Growth. Coordinated logistics for 5 international business trips, developed SOPs, facilitated recruitment for 10+ openings, and executed 3 AI events.

Calendar Management Travel Coordination SOP Development Recruitment coordination Event Management Business Research

Seasonal Mentor – Project Management

Remote Skills Academy

Jan 2026 - Dec 2026 (11 months)

Led mentoring sessions for Virtual Assistant students on Project Management and remote work organization. Shared practical frameworks for async task management and client communication.

Project Management Mentor Task Management

Virtual Assistant – Bookkeeping

CEO Client, Singapore

Jan 2026 - Jul 2026 (6 months)

Prepared monthly expense reports, reimbursement claims, and financial recaps, delivering accurate, audit-ready documentation. Organized receipts into a centralized digital filing system and maintained structured financial records for 15+ monthly transactions.

Bookkeeping Expense Reporting Financial Documentation Data Entry Xero

Admin & Operations Assistant

CommUnique Global

Feb 2025 - May 2025 (3 months)

Maintained 200+ CRM records in HubSpot and conducted operational research. Coordinated 2 company webinars and produced 100+ content pieces across social media, developing a centralized content tracker.

CRM Management HubSpot Webinar Coordination Content Creation Content Tracking Operational Research

Virtual Assistant to SEO Specialist

JoomUnited

Aug 2024 - Nov 2024 (3 months)

Refreshed and rewrote content across multiple landing pages to improve SEO performance and readability.

SEO Content Writing Landing Page Optimization

Virtual Assistant to SEO Specialist

Impossible Marketing, Ltd

Jan 2023 - Dec 2023 (11 months)

Generated 50–70 targeted backlinks daily for client link-building campaigns, ensuring accuracy and relevance.

Link Building SEO Backlinks

Administrative Staff

CV Abad Dua Satu Makmur

Jan 2019 - Dec 2021 (2 years 11 months)

Enhanced operational efficiency by building a Google Forms & Drive system adopted company-wide. Managed sales records, inventory, invoicing, billing, and office communications, and organized meetings and presentations.

Google Workspace Data Management Invoicing Inventory Management Office Administration Meeting Coordination