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Ivo Hidayati

@ihidayati

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Virtual Assistant managing a 500+ customer rental business and supporting Coca-Cola Amatil Indonesia.

Indonesia

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What I'm looking for

I’m seeking remote Virtual Assistant, Administrative Assistant, Operations Assistant, Scheduling, or Administrative Support work. I’m comfortable working independently, managing multiple priorities, maintaining confidential records, and learning new CRM, scheduling, productivity, and business-management platforms.

Customer Support and Operations professional with 10+ years of experience supporting multinational organizations including Coca-Cola Amatil Indonesia and Danone AQUA, combined with hands-on experience independently operating an online rental business serving 500+ customers since 2016. Experienced in customer service, complaint and issue resolution, appointment and calendar scheduling, payment tracking, records management, stakeholder coordination, reporting, and follow-up support. Strong ability to manage multiple priorities, communicate professionally with customers and internal teams, maintain accurate documentation, and handle sensitive information with discretion. Proficient in Google Workspace, Microsoft Office, Canva, Ai tools (ChatGPT/Gemini), Microsoft Teams, Zoom, with strong adaptability to remote work environments and new digital systems.

Experience

Work history, roles, and key accomplishments

Current

Business Owner / Self-Employed

Current

Self-Employed

Jan 2016 - Present (10 years 9 months)

Managed day-to-day administrative and customer-service operations for an online rental business serving 500+ customers, including scheduling, records, payments, and communications.

Scheduling Customer Service Records Management Payment Tracking Communication Skills Operations

Corporate Affairs Manager

PT Coca-Cola Amatil Indonesia

Jan 2014 - Dec 2016 (2 years 11 months)

Coordinated stakeholder communication and activities across plant and Jakarta operations, prepared reports and presentations, and managed external relationships.

Stakeholder Coordination Communication Skills Reporting Presentation Skills Confidentiality

Issue Management Specialist

PT Coca-Cola Amatil Indonesia

Jan 2012 - Dec 2014 (2 years 11 months)

Coordinated customer issue management, monitored resolution progress, prepared analytical reports, and delivered training on issue-management standards.

Issue Management Client Relations Reporting Training Coordination

Senior Communication Officer

PT Tirta Investama (Danone AQUA)

Jan 2007 - Dec 2012 (5 years 11 months)

Supported the Corporate Communication Director with administrative and communication coordination, prepared communication materials, and organized events.

Communication Skills Event Coordination Press Releases Internal Communications Crisis Management