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MAGALI VEIGA

@magaliveiga

Hospitality and guest relations professional in Bali, managing luxury villa operations, bookings, guest services, and property performance.

Indonesia

Message

I’ve managed day-to-day operations for luxury villas, overseeing reservations, guest relations, housekeeping, maintenance, and overall property performance. I handled bookings through Airbnb and Booking.com, coordinated check-ins and check-outs, and worked with owners, guests, staff, and external partners to keep operations running smoothly.

At Restaurant Le Sud, I managed daily operations in a Michelin-starred restaurant and supervised the front-of-house team, including recruitment, training, scheduling, and performance management. My experience also includes executive administrative support and providing information and guidance as part of the Luxembourg State’s COVID-19 contact tracing team.

Experience

Work history, roles, and key accomplishments

Executive Secretary

Health Directory

Mar 2016 - Jan 2019 (2 years 10 months)

Provided administrative and communication support as part of the Luxembourg State's COVID-19 contact tracing team. Managed a high volume of cases while maintaining professionalism, confidentiality, accuracy, and clear communication.

Communication Skills Data Recording Confidentiality Coordination Case Management

Guest Relations & Guest Services Manager

Restaurant Le Sud

Feb 2010 - Feb 2016 (6 years)

Managed daily operations of a Michelin-starred restaurant, ensuring exceptional service standards and a high-quality guest experience. Supervised and coordinated the front-of-house team, including recruitment, training, scheduling, and performance management.