Shasha Sok
@shashasok
Sales professional specializing in automotive and customer service with strong CRM experience.
MalaysiaWhat I'm looking for
I am a sales professional with extensive experience in automotive sales, direct retail, and customer service, combining hands-on dealership work with event sponsorship and loan origination support.
I've managed customer relationships, used Salesforce for database updates, met sales targets through cold calling, networking and referrals, and supported HR and administrative duties to keep operations running smoothly.
I stay persistent, enjoy learning, and seek a stable company where I can apply my negotiation, presentation, and customer-success focus to drive repeat business and measurable results.
Experience
Work history, roles, and key accomplishments
Sales Executive
Hap Seng Star Sdn Bhd
Apr 2019 - May 2023 (4 years 1 month)
Managed direct and retail car sales, maintained customer relationships, and met sales targets through cold calling, networking and referrals; updated CRM records and supported after-sales service.
Park Assistant Manager
Specialised Automobiles Pte Ltd
Oct 2016 - Jan 2018 (1 year 3 months)
Assisted operations including coordinating deliveries, managing repair schedules, supporting HR and administration tasks, and assisting walk-in customers to improve service flow.
Auto Loan Specialist
Hong Leong Bank Berhad
Dec 2014 - Oct 2015 (10 months)
Executed end-to-end loan origination for auto loans, reviewed documentation and liaised with dealers to improve approval rates and client satisfaction.
Retail Sales & Customer Service
Hush Puppies Malaysia
Jan 2011 - Jan 2013 (2 years)
Managed store presentation, staff schedules, sales floor operations and customer inquiries, handled cashier duties and resolved complaints to maintain service standards.
Education
Degrees, certifications, and relevant coursework
AEC College Singapore
Diploma, Business Administration
2017 - 2019
Activities and societies: Customer service, sales & marketing related coursework and practical assignments.
Completed studies at AEC College Singapore with coursework related to business administration and customer service from October 2017 to April 2019.
Direct Sales Scool Pte Ltd
Certificate, Retail Sales & Customer Service Management
2016 - 2016
Activities and societies: Store management, staff scheduling, cashier and customer complaint handling.
Completed training in retail sales and customer service management in October 2016 focused on store operations and customer support.
Specialised Automobiles Pte Ltd (RUF)
Foundation certificate, Business Administration
2011 - 2012
Activities and societies: Sales & marketing tasks, advertising, research and customer interactions.
Undertook business administration studies and practical training related to automotive sales and administration from 2011 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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