Open to opportunities

Sakiba Zaman Prioty

@sakibazamanprioty

Message

Sales development professional driving qualified leads through consultative outbound strategies.

Malaysia

Message

What I'm looking for

I seek a sales or customer-facing role where I can use consultative outreach, CRM expertise, and technical knowledge to drive qualified leads and improve conversion rates.

I am a results-driven sales development representative with proven success executing high-volume outbound outreach and converting prospects into sales-qualified leads. I consistently met KPIs at Leadpipe by running 80+ daily calls, achieving strong opt-in and conversion rates, and leveraging Salesforce Sales Cloud integrations to maintain accurate prospect data.

With prior customer support experience handling technical service inquiries and maintaining a 95% first-call resolution rate, I blend technical understanding, CRM proficiency, and clear communication to deliver measurable outcomes. I am committed to continuous improvement, team leadership, and building processes that increase conversions and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Vice-President of Membership

Current

Cyberjaya Community Toastmasters

Nov 2023 - Present (1 year 10 months)

Led membership growth and engagement efforts for the Toastmasters club, managing recruitment and retention activities to strengthen community participation.

Membership Management Recruitment Event Coordination Community Engagement Leadership

Sales Development Representative

Leadpipe

Oct 2023 - Dec 2024 (1 year 2 months)

Executed 80+ daily outbound calls, achieving a 35% email opt-in rate and converting 25% of initial calls into sales-qualified leads; maintained detailed prospect records in Salesforce and consistently hit monthly KPIs.

Outbound Sales Consultative Selling Salesforce Sales Cloud Lead Generation CRM Management Prospecting KPIs

Customer Support Agent

Call n Earn

Jun 2019 - Sep 2020 (1 year 3 months)

Handled 50+ daily customer inquiries for washing machine maintenance with a 95% first-call resolution rate, documented interactions in Zendesk, coordinated technicians, and maintained high customer satisfaction.

Customer Support Zendesk Technical Troubleshooting Escalation Management Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

INTI International University and Colleges

Diploma in Information Technology, Information Technology

Completed a Diploma in Information Technology at INTI International University and Colleges, covering core IT principles and practical technical skills.