Open to opportunities

Kavin Kumar

@kavinkumar

Message

Sales executive with a strong background in customer service.

Malaysia

Message

What I'm looking for

I am looking for a role that allows me to leverage my sales and customer service skills while contributing to team success and personal growth.

I am a dedicated sales executive with over four years of experience in customer service and sales roles. My journey began at Teleperformance Malaysia, where I honed my skills in managing customer inquiries and resolving complaints effectively. This experience taught me the importance of communication and problem-solving in delivering exceptional service.

Following my time at Teleperformance, I took on roles as a Sales Associate at Gibraltar BSN and a Sales Executive at Sheng Theng Trading. In these positions, I successfully met monthly sales targets and developed strong relationships with clients through needs-based advisory services. My commitment to excellence was recognized when I received the Platinum Award from Citigroup Transaction Service Malaysia for outstanding onboarding client engagement in 2023.

Experience

Work history, roles, and key accomplishments

Current

Regional Onboarding Analyst

Current

Citigroup Transaction Service Malaysia

Sep 2019 - Present (5 years 9 months)

Responsible for account opening for regional corporate clients, customer interaction for KYC, and project management in account services.

Account Management KYC Project Management Cross Functional Collaboration

Customer Service Representative

Teleperformance Malaysia

Jan 2019 - Sep 2019 (8 months)

Responded to customer requests, managed complaints, provided resolutions, and handled escalations while meeting monthly KPIs.

Customer Support Complaint Handling Communication Time Management KPIs

Sales Associate

Gibraltar BSN

Sep 2018 - Jan 2019 (4 months)

Provided needs-based advisory services, acquired new clients through various channels, and consistently met monthly sales targets.

Sales Target Achievement Advisory Communication

Sales Executive

Sheng Theng Trading

Jan 2018 - Sep 2018 (8 months)

Managed customer queries and transactions, conducted product comparisons, cross-sold products, and managed stock and returns effectively.

Customer Service Sales Product Knowledge Communication

Education

Degrees, certifications, and relevant coursework

University Tunku Abdul Rahman

Bachelor of Science (HONS), Biotechnology

2016 - 2018

Studied Biotechnology with a focus on the application of biological processes in technology, medicine, and other fields. The program emphasized both theoretical knowledge and practical skills in the biotechnology sector.