Michelle Machingaidze
@michellemachingaidze
I qualify leads and resolve customer inquiries through high-volume, phone-based conversations and accurate CRM tracking.
MalaysiaWhat I'm looking for
I've supported high-volume customer conversations at Concentrix Malaysia, resolving inquiries and escalations at a 75% resolution rate while maintaining accurate CRM records and reporting dashboards.
As a Training & Performance Lead, I coached 70+ individuals on structured call processes, quality standards, and consistency under high call volume. I also improved performance through weekly and monthly data tracking.
Across customer success, sales development, and lead generation roles, I've handled up to 80 calls daily, generated up to 100 leads per day, and worked in Salesforce, HubSpot, and Zoho to keep every interaction and follow-up organized.
Experience
Work history, roles, and key accomplishments
Managed and resolved a share of 1,000+ customer conversations and escalations at a 75% resolution rate, following structured guidelines. Maintained accurate CRM records and reporting dashboards, and consistently met daily and monthly performance targets.
Education
Degrees, certifications, and relevant coursework
Coventry University
Bachelor of Science, Computer Science
Pursued a Bachelor of Computer Science with a major in Network Security, focusing on the technical and security aspects of computer systems.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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