Open to opportunities

Shreehari Bagalkot

@shreeharibagalkot

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Customer Success Leader with 6+ years in B2B SaaS.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer-centric strategies.

I am a Customer Success Leader with over 6 years of experience in B2B SaaS environments, where I have successfully managed accounts ranging from $10K to $250K ARR. My expertise lies in driving customer retention, upsell revenue, and building customer-centric frameworks from the ground up. I excel at managing cross-functional teams, delivering customer onboarding, and utilizing data to enhance user adoption and satisfaction.

As a founding member of the Customer Success and Account Management team at Akrity Computing, I collaborated closely with the CEO to establish success frameworks and acted as the single point of contact for mid- and high-value accounts. I created a comprehensive Customer Success Playbook that streamlined onboarding, engagement, and renewal processes, leading to improved renewal predictability and revenue expansion through consultative selling.

Experience

Work history, roles, and key accomplishments

Current

Business Development (Customer Success)

Current

Akrity Computing Pvt. Ltd.

Mar 2022 - Present (3 years 2 months)

Established and led the Customer Success and Account Management function, developing frameworks and a playbook to standardize onboarding, engagement, and renewal processes. Managed a portfolio of mid-to-high value accounts, driving revenue growth through upsells and improving renewal predictability through strategic account management and agile collaboration with product teams.

Account Management Upselling Renewal Management Agile Methodologies Jira Notion Pipedrive QBRs

Customer Success Manager

Nunify

May 2021 - Jan 2022 (8 months)

Managed the onboarding and product adoption lifecycle for new clients on a no-code platform, providing demos, enablement, and support while gathering customer feedback for product roadmap planning. Identified and pursued upsell and cross-sell opportunities, contributing to revenue expansion and ensuring high customer satisfaction.

Customer Onboarding Enablement Customer Feedback Upselling Cross Selling Zendesk Google Workspace Relationship Management

Director (Co-Founder)

Elegocart Technologies Pvt. Ltd.

Jan 2020 - Apr 2021 (1 year 3 months)

Co-founded and directed a product studio focused on serving SMB clients, overseeing the entire client lifecycle from initial lead conversion through project delivery. Managed key business functions including accounting, hiring, operations, and strategic planning to build and scale the company.

Business Development Client Success Team Building Operations Management Strategic Planning Accounting Oversight Hiring Project Delivery

Education

Degrees, certifications, and relevant coursework

KLE Technological University

Bachelor of Engineering (BE), Automation & Robotics

2016 - 2020

Completed a Bachelor of Engineering program focused on Automation and Robotics. Studied core engineering principles and specialized topics in automated systems.