Sharon Voke Kayobor
@sharonvokekayobor
Business development and service operations leader driving customer success.
NigeriaWhat I'm looking for
I am a results-driven business development and service operations professional with a strong track record in client acquisition, sales, and customer success. I have led teams, implemented process improvements, and driven a 30% increase in client acquisition through targeted sales strategies while ensuring high levels of customer satisfaction and retention.
I excel at managing sales pipelines, cultivating key accounts, and collaborating with cross-functional teams to enhance service delivery and operational workflows. My background includes service center management, quality assurance, CRM tools (HubSpot, Zoho), and training teams to improve response time and resolution rates — all focused on driving efficiency and business growth.
Experience
Work history, roles, and key accomplishments
Business Development Executive
HumanManager
Apr 2023 - Present (2 years 6 months)
Spearheaded business development initiatives that increased client acquisition by 30% and improved pipeline conversion through targeted sales strategies and process improvements.
Distribution Analyst
EN Store
Dec 2022 - Mar 2023 (3 months)
Managed customer service operations, returns, order processing and logistics coordination while implementing quality assurance processes to maintain sales volume and client satisfaction.
Sales Executive
Novarick Homes and Properties
Sep 2021 - Sep 2022 (1 year)
Executed strategic sales plans and marketing campaigns that increased revenue and market reach while maintaining high customer service and regulatory compliance.
Education
Degrees, certifications, and relevant coursework
UJUniversity of Jos
Bachelor of Education, English
2014 - 2020
Completed a Bachelor of Education in English, focusing on pedagogical approaches and English language studies.
Availability
Location
NigeriaAuthorized to work in
Job categories
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