Sharon Sugumaran

As a dedicated Customer Service Representative at Foundever Inc., I thrive on engaging with customers to understand their needs and provide tailored solutions. My experience in the telecommunications sector has equipped me with the skills to troubleshoot issues, explain billing, and recommend products that enhance customer satisfaction. I take pride in being the voice of the brand and building lasting relationships with customers.

With a Bachelor’s degree in Customer Science and extensive experience in sales and customer service, I have honed my abilities in objection handling, negotiation, and ensuring customer retention. My commitment to achieving desired metrics, such as AHT, CSAT, and QA scores, reflects my dedication to excellence. I am well-versed in using CRM tools to document interactions and ensure seamless communication.

Prior to my current role, I served as an Enterprise Development Manager with the Tamil Nadu Government, where I developed marketing strategies and communicated government schemes effectively. My diverse background has made me a quick learner and a flexible team player, always open to new ideas and challenges.