Open to opportunities

Malika Sohel

@malikasohel

Message

Client-focused sales professional with expertise in customer relations.

Canada

Message

What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

I am a motivated professional with over three years of experience in sales, customer service, and client support. My journey began with a Bachelor of Commerce, where I specialized in Financial Accounting and Auditing, and has since evolved into a client-focused career. I excel in high-volume call environments, managing CRM systems, and building lasting relationships with clients. My ability to communicate solutions effectively has allowed me to exceed revenue goals consistently.

In my recent role as a Brand Representative at Delight Home Solution, I maintained a database of over 300 active clients and drove over $28,000 in monthly sales through effective outbound calling and upselling. My previous experience as a Field Sales Agent for Rogers further honed my skills in building brand loyalty and achieving high conversion rates through tailored product solutions. I am dedicated to helping clients make informed financial choices and thrive in competitive environments.

Experience

Work history, roles, and key accomplishments

Brand Representative

Delight Home Solution

Jun 2024 - May 2025 (11 months)

Maintained and updated a database of over 300 active clients, ensuring proper communication and relationship management. Drove $28,000+ in monthly sales through outbound calls and upselling.

Client Relationship Management Sales Marketing Campaigns Customer Service CRM Systems

Field Sales Agent

Rogers

Jun 2023 - May 2024 (11 months)

Surpassed monthly sales targets consistently by promoting Roger's products and services, achieving top performance rankings. Built lasting customer relationships, brand loyalty and achieving high conversion rates through tailored product solutions.

Sales Customer Relationship Management Product Knowledge Sales Strategy Customer Retention

Customer Service Associate

Teleperformance

Nov 2021 - Jan 2023 (1 year 2 months)

Managed live chat, email, and phone support to address customer concerns. Processed orders, returns, and refunds while maintaining service standards.

Customer Service Live Chat Support Email Support Order Processing Conflict Resolution

Financial Service Representative

State Bank Of India

Dec 2018 - Jun 2021 (2 years 6 months)

Provided exceptional customer service by understanding clients' financial needs and offering tailored lending solutions. Conducted financial analysis and risk assessments to evaluate loan applications and ensure responsible lending.

Financial Analysis Customer Service Lending Risk Assessment

Education

Degrees, certifications, and relevant coursework

Fleming College

Post Graduate Diploma, Global Business Management

Pursued a Post Graduate Diploma in Global Business Management, gaining comprehensive knowledge in international business practices and strategies. Developed skills essential for navigating the complexities of global markets.

Devi Ahilya Vishwa Vidyalaya

Bachelor of Commerce, Financial Accounting and Auditing

Completed a Bachelor of Commerce with a specialization in Financial Accounting and Auditing. Acquired strong foundational knowledge in financial principles, accounting practices, and auditing standards.