sharon ston

Coordinated end-to-end delivery across 6+ intake cycles, supporting 450+ applications while managing schedules, priorities, documentation, and follow-ups in ClickUp, Asana, and Google Workspace. Managed 3 to 5 concurrent stakeholder groups across U.S. and European time zones, sustaining 97% on-time attendance for calls.

Managed 150+ inbound travel requests and delivered 120+ client quotes, coordinating communication, follow-ups, and supplier requirements across time zones. Planned and booked 40+ complete itineraries covering flights, hotels, ground transport, and activities with 99%+ booking accuracy.

Managed end-to-end student recruitment and education consulting projects, coordinating schedules, deliverables, documentation, and stakeholder communication across high-volume intake cycles. Coordinated cross-functional teams through Slack, email, and shared calendars, reducing application-processing bottlenecks by 30%.

Managed complex executive schedules and coordinated 100+ client meetings, maintaining a 95% on-time rate for executive engagements. Coordinated stakeholder communication across the U.S., Europe, and Africa, adapting messages and follow-ups to different business and cultural contexts.

Analyzed and visualized data for 30+ clients, producing clear reports and actionable insights while maintaining an average satisfaction score of 4.8/5. Managed multiple client priorities, deadlines, and communications simultaneously, achieving a 95% on-time delivery rate.

Supported 150+ weekly customer inquiries for telecom and retail clients in the Netherlands and Belgium, achieving 92% customer satisfaction and 85% first-contact resolution. Acted as a liaison between senior management and frontline teams, managing reporting, internal documentation, scheduling, and follow-up on key initiatives.

Completed Google Project Management Certificate, covering scheduling, budgets, stakeholder management, risk and issue tracking, Agile/Scrum, project charters, WBS, Gantt timelines, and status reporting.

Completed Virtual Assistant Program with training in remote administrative support, calendar coordination, communication, task management, and digital productivity tools.

Bachelor of Science in Project Management from Kenyatta University.