Open to opportunities

Sharon Serem

@sharonserem

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Customer Support Executive with over 5 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

As a dedicated Customer Support Executive with over five years of experience, I have honed my skills in delivering exceptional service across various channels, including phone, email, and live chat. My focus is on resolving complex client issues efficiently while maintaining high satisfaction ratings. I am passionate about building positive customer experiences and strengthening brand loyalty through every interaction.

In my recent role as a Medical Customer Support Specialist at Bellagio Foot and Ankle, I managed patient inquiries with professionalism and empathy, ensuring accurate information about treatments and procedures. My experience supervising a team at Spirit Airlines further developed my leadership skills, allowing me to mentor agents and handle escalated issues effectively. I thrive in dynamic environments and am committed to continuous improvement and accountability within my team.