Open to opportunities

Sharon Serem

@sharonserem

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Customer Support Executive with over 5 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

As a dedicated Customer Support Executive with over five years of experience, I have honed my skills in delivering exceptional service across various channels, including phone, email, and live chat. My focus is on resolving complex client issues efficiently while maintaining high satisfaction ratings. I am passionate about building positive customer experiences and strengthening brand loyalty through every interaction.

In my recent role as a Medical Customer Support Specialist at Bellagio Foot and Ankle, I managed patient inquiries with professionalism and empathy, ensuring accurate information about treatments and procedures. My experience supervising a team at Spirit Airlines further developed my leadership skills, allowing me to mentor agents and handle escalated issues effectively. I thrive in dynamic environments and am committed to continuous improvement and accountability within my team.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Bellagio Foot and Ankle Medical

Jan 2023 - Dec 2025 (2 years 11 months)

Answered incoming calls and responded to patient inquiries regarding appointments, insurance, and podiatry services with professionalism and empathy. Verified patient insurance coverage, obtained authorizations, and communicated co-pays or billing concerns clearly.

Customer Service Insurance Verification Medical Records Management Conflict Resolution

Lead Generation Specialist

AC Medics

Jan 2023 - Dec 2023 (11 months)

Conducted outbound calls to residential and commercial prospects to promote HVAC cleaning, maintenance, and inspection services. Qualified leads by identifying customer needs and scheduled appointments for field technicians.

Lead Generation Outbound Calling CRM Software Sales Customer Education

Supervisor, Customer Support

Spirit Airlines

Jan 2020 - Dec 2023 (3 years 11 months)

Supervised and mentored a team of customer support agents to ensure exceptional service delivery across all channels. Handled complex or escalated customer issues with empathy and professionalism, adhering to airline policies.

Team Leadership Customer Support Conflict Resolution Training Development Crisis Management

Education

Degrees, certifications, and relevant coursework

Pioneer International University

Bachelor's Degree, International Relations and Diplomacy

Studied international relations and diplomacy, gaining a comprehensive understanding of global political systems, foreign policy, and diplomatic practices. Developed strong analytical and communication skills through coursework focused on international law, conflict resolution, and cross-cultural communication.