ImJustBNMe Vanellopeii

Conducted outbound calls to healthcare providers and insurance carriers to collect information, verify patient eligibility, and obtain prior authorization. Utilized insurance portals and transferred data from patient enrollment forms into CRM, evaluating patient records against eligibility criteria.

Handled a high volume of incoming and outbound calls, resolving customer inquiries with empathy and active listening. Documented every customer encounter and resolution in real time, consistently maintaining a productivity rate of 95% or higher based on customer satisfaction.

Responded to customer inquiries and provided assistance through online web chat, resolving issues promptly and professionally. Conducted research to answer questions accurately and effectively, escalating complex issues to the proper department while maintaining high customer satisfaction.

Responsible for planning, coordinating, and executing entertainment events and programs. Managed budgets, negotiated contracts with performers and vendors, and oversaw event logistics, ensuring compliance with safety and legal regulations.

Obtained an Associate Degree in Criminal Justice. The program provided a foundational understanding of the criminal justice system.

Pursued a Bachelor's degree in Business Administration. This program equipped me with essential business knowledge and administrative skills.