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Nontsikelelo Mxoli

@nontsikelelomxoli

Banqueting & Front Office Manager at Granny Mouse Country House & Spa, coordinating reservations, room movements and guest communications.

South Africa

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What I'm looking for

I’m seeking a remote role in reservations, hospitality systems support, travel operations or guest services.

At Granny Mouse Country House & Spa, I oversee front office and reservations priorities, including guest communication, bookings, room movements and payment follow-up. I also prepare quotations and invoices and coordinate group accommodation.

I use Opera PMS and NightsBridge to manage reservations and accommodation, with working knowledge of Booking.com, Expedia and Agoda. I coordinate weddings and conferences, keeping records, timelines and client communications on track.

Earlier, I managed reservations and front desk operations at Anfani Hotel and progressed through guest services, front office and reservations roles at Radisson Blu Port Elizabeth. I’m seeking a remote role in reservations, hospitality systems support, travel operations or guest services.

Experience

Work history, roles, and key accomplishments

Current

Banqueting & Front Office Manager

Current

Granny Mouse Country House & Spa

Mar 2026 - Present (7 months)

Oversee front office and reservations for a 32-room property, including guest communication, bookings, and payment follow-up. Coordinate weddings and conferences while using Opera PMS and NightsBridge.

Opera PMS Nightsbridge Booking.Com Expedia Agoda Guest Communication Quotations Invoicing Payment Follow Up Room Allocation Excel Microsoft Word Outlook

Front Office Manager

Granny Mouse Country House & Spa

Nov 2024 - Feb 2026 (1 year 3 months)

Managed reservations, booking amendments, room allocations, guest accounts, billing, and service enquiries. Supervised and trained front office staff while resolving guest concerns.

Opera PMS Nightsbridge Reservations Room Allocation Billing Corporate Trainer Guest Relations

Reservationist & Front Office Supervisor

Granny Mouse Country House & Spa

Feb 2024 - Oct 2024 (8 months)

Responded to reservation enquiries, prepared confirmations, managed bookings and payments, and supported daily reception operations. Maintained accurate guest records and coordinated requests.

Reservations Front Office Operations Guest Communication Booking Management Payment Processing

Reservations & Front Desk Manager

Anfani Hotel

Jul 2023 - Feb 2024 (7 months)

Managed reservations and front desk operations, including guest correspondence, payments, room allocations, and billing using Opera PMS. Assisted guests from booking through departure.

Opera PMS Reservations Front Desk Operations Guest Correspondence Billing Room Allocation

Guest Services, Front Office & Reservations Roles

Radisson Blu Port Elizabeth

Jun 2014 - Jun 2023 (9 years)

Progressed from waitress to switchboard operator, front office receptionist, and reservations agent. Built experience in telephone support, guest relations, hotel bookings, billing, and cross-department coordination.

Phone Support Guest Relations Hotel Booking Billing Cross Department Coordination