Jenn Mokoto
@jennmokoto
I lead hotel operations and deliver exceptional guest experiences.
South AfricaWhat I'm looking for
At Capital Mirage in Cape Town, I supervise day-to-day hotel operations as a Hotel Duty Manager, ensuring guests receive excellent service from check-in through check-out.
I coordinate front office activity, housekeeping readiness, occupancy monitoring, VIP arrivals, special events, cash handling, and shift handovers. I also act as Manager on Duty when senior management is unavailable.
My hotel career includes reception, reservations, guest billing, conference and event site visits, complaint resolution, and identifying upselling opportunities to support revenue. I have worked with Capital Mirage, Euphoria Golf Estate and Hydro, Destiny Exclusive Hotel, and other hospitality businesses.
I bring a customer-focused, organised approach to team leadership, operational improvement, stakeholder relationships, and resolving complex guest and business challenges. I am also completing a Master's Degree in Tourism Management.
Experience
Work history, roles, and key accomplishments
Hotel Duty Manager
Capital Mirage
Jun 2021 - Present (5 years 3 months)
Supervising day-to-day hotel operations, ensuring guest satisfaction, handling complaints, and coordinating with housekeeping and front office. Managing staff performance, preparing reports, and acting as Manager on Duty in the absence of senior management.
Receptionist
Capital Mirage
Oct 2017 - Present (8 years 11 months)
Performing front of house duties, building guest rapport, resolving complaints, and assisting with reservations and billing. Conducting site visits for events and ensuring security awareness.
Part-Time Travel Consultant
Resto Travel
Apr 2017 - Present (9 years 5 months)
Provided travel consulting services on a part-time basis.
Receptionist
Sierra Hotel Randburg
Jun 2017 - Oct 2017 (4 months)
Covered reception duties during maternity leave.
Receptionist
Euphoria Golf Estate and Hydro
Jan 2014 - Feb 2016 (2 years 1 month)
Handled front of house duties, guest relations, and reservations. Identified up-sell opportunities to increase revenue and conducted site visits for events.
Receptionist and Reservations
Destiny Exclusive Hotel
Aug 2013 - Dec 2013 (4 months)
Managed guest reservations, bookings, and cancellations to maintain customer satisfaction and maximize hotel occupancy. Performed front of house duties and resolved guest complaints.
Receptionist
Elephant Springs Hotel and Cabana
Aug 2012 - Jul 2013 (11 months)
Performed front of house duties, guest relations, and reservations.
Tourism Administrative Assistant
Limpopo Department of Economic Development, Environment and
Apr 2011 - Mar 2012 (11 months)
Provided administrative support in a tourism department.
Transport Coordinator & Presentation Facilitator
South African Student Travel Services
Jul 2010 - Dec 2010 (5 months)
Coordinated transport and facilitated presentations for student travel services.
Education
Degrees, certifications, and relevant coursework
Cape Peninsula University of Technology
Master's Degree, Tourism Management
Pursuing a Master's Degree in Tourism Management, expected to complete in 2027.
University of Johannesburg
B-Tech, Tourism Management
Earned a B-Tech in Tourism Management in 2016.
Taxila Secondary School
Grade 12, General
Completed Grade 12 in 2007.
Cape Peninsula University of Technology
Post-Graduate Diploma, Hospitality, Events and Tourism Management
2024 -
Completed a Post-Graduate Diploma in Hospitality, Events and Tourism Management in 2024.
Vaal University of Technology
Diploma, Tourism Management
Completed a Diploma in Tourism Management in 2011.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Skills
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