Open to opportunities

Sharon Kariu

@sharonkariu

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Dedicated student with strong customer service and communication skills.

Kenya

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a friendly and enthusiastic student currently pursuing a Bachelor of Education in Math and Business. My experience as a Contact Center Agent has honed my communication and problem-solving skills, allowing me to deliver exceptional customer support in a fast-paced environment. I thrive on creating positive experiences for customers and am eager to bring this passion to a Waiter position.

Throughout my work history, I have developed strong multitasking abilities and a customer-first approach. My roles have included teaching, administrative support, and sales promotion, all of which have equipped me with a diverse skill set. I am committed to continuous learning and growth, and I look forward to contributing my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Contact Center Agent

Call Center International

Mar 2025 - Present (6 months)

As a dedicated Contact Center Agent representing Lemonade Insurance through CCI, I have developed strong communication, problem-solving, and multitasking skills while delivering top-tier customer support in a dynamic, fast-paced environment. My responsibilities include handling high-volume incoming calls with professionalism and empathy, providing accurate information, addressing inquiries, and re

Customer Support Problem Solving Multitasking Zendesk TalkDesk CRM Communication Customer Retention Data Tracking Team Collaboration

Personal Assistant to an Advocate

Triple OK Advocates

Jul 2024 - Present (1 year 2 months)

Provided administrative support, ensuring smooth office operations and assisting with client communications. Managed schedules, appointments, and correspondence, demonstrating attention to detail and strong organizational skills.

Administrative Support Client Communication Scheduling Organizational Skills document preparation Attention To Detail

Teacher

Kamiti Secondary School

Apr 2023 - Present (2 years 5 months)

Taught Mathematics and Business Studies to secondary school students, helping them understand complex concepts and improving their academic performance. Developed lesson plans, graded assignments, and conducted class activities, fostering a positive and engaging learning environment.

Mathematics Business Studies Lesson planning Classroom Management Communication Academic Performance Improvement

Sales Promoter

Garden City Mall, Galleria Mall

Jan 2019 - Present (6 years 8 months)

Promoted various products, including Nivea, in retail and event settings, driving sales through product demonstrations and customer engagement. Provided exceptional customer service and product knowledge, resulting in increased brand visibility and sales.

Product Promotion Sales Customer Engagement Product Demonstrations Customer Service Sales Targets Team Collaboration

Supermarket Attendant

Smart Price

Dec 2018 - Present (6 years 9 months)

Delivered excellent customer service, assisting shoppers with finding products and answering questions about store offerings. Managed cash registers, processed payments, and handled returns, ensuring accuracy and efficiency.

Customer Service Payment Processing Inventory Management Teamwork Multitasking Sales Targets

Education

Degrees, certifications, and relevant coursework

Catholic University of East Africa

Bachelor of Education, Mathematics and Business Teacher Education

2021 -

Pursuing a Bachelor of Education with a focus on Mathematics and Business Teacher education. Relevant coursework includes Educational Psychology, Business Management, Mathematics Education, and Classroom Management.