Shamim Wanjiru

As a Customer Service Representative, I contacted potential and existing customers to inform them about products and services. I monitored customer feedback to develop corrective actions for service-related issues, assisted with product-related questions, and handled complaints professionally. My role also involved processing orders and providing proactive customer outreach.

As a Tele Sales Agent, I met sales targets by contacting potential customers and educating them about products. I conducted market surveys to gather customer insights and generated a robust pipeline of customer accounts, ensuring high conversion rates.

In my role at Marketforce Technologies, I was responsible for contacting customers to inform them about products, monitoring feedback, and assisting with inquiries. I handled complaints, processed orders, and provided proactive outreach to ensure customer satisfaction.

As a waitress at Big Square, I greeted customers, took orders, and processed payments. I ensured a high standard of service by maintaining hygiene, optimizing customer experience, and suggesting menu items based on preferences.

In my role at Art Caffe, I provided excellent customer service by greeting guests, taking drink orders, and ensuring timely delivery of food and beverages. I maintained high standards of hygiene and customer satisfaction.

As a Sales Agent at Techno Mobile, I engaged with customers to sell products and conducted marketing activities to promote the brand. My role involved understanding customer needs and providing suitable product recommendations.

Completed training in Customer Service Professional skills, emphasizing customer engagement and service excellence.

Engaged in Customer Service and Support training, focusing on customer relationship management and effective communication strategies.

Completed a Diploma in Caregiving, focusing on essential caregiving skills and knowledge necessary for providing high-quality care.

Completed a Certificate in Listening and Communication skills, enhancing abilities to effectively communicate and listen in customer service environments.

Acquired a Certificate in Computer Applications, focusing on essential computer skills and software applications relevant to customer service.

Achieved the Kenya Certificate of Secondary Education, demonstrating proficiency in various subjects and foundational knowledge for further education.