Pauline Aoko
@paulineaoko
Dedicated customer service professional with a background in criminology.
What I'm looking for
I am a passionate customer service professional with a Bachelor's degree in Criminology from Kibabii University. My journey has equipped me with a diverse skill set, including communication, problem-solving, and time management, which I have honed through various roles in customer service and volunteer work.
Throughout my career, I have worked as a Chat/Call Center Agent at CCI and Lifetouch Company, where I effectively handled customer inquiries and provided exceptional service. My experience as a freelancer translator and proofreader has also enhanced my attention to detail and ability to communicate effectively in both English and Swahili.
In addition to my professional experience, I have served as an ambassador and volunteer representative, advocating for marginalized groups. I am eager to leverage my skills and experiences in a dynamic organization that values hard work and offers opportunities for growth.
Experience
Work history, roles, and key accomplishments
Chat/Call Center Agent
CCI
Mar 2024 - Apr 2025 (1 year 1 month)
Provided exceptional customer service as a Chat/Call Center Agent, resolving inquiries and ensuring customer satisfaction. Handled both chat and call interactions efficiently, maintaining high service standards.
Freelancer Translator
24*7 Offshoring Private Ltd
Dec 2021 - Oct 2024 (2 years 10 months)
Translated, transcribed, and proofread documents between English and Swahili as a freelancer. Ensured accuracy and linguistic quality in all translated materials.
Internship on Criminal Investigations
DCI JKIA
Oct 2022 - Jan 2024 (1 year 3 months)
Completed an internship focused on criminal investigations and justice. Gained practical experience in investigative procedures and legal frameworks.
Ambassador/Volunteer
International Global Network
Aug 2021 - Jan 2023 (1 year 5 months)
Served as an Ambassador and Volunteer Representative, advocating for marginalized groups globally. Focused on raising awareness and proposing solutions to prevent issues affecting these communities.
Waitress
Telamim Hotel
Sep 2019 - Dec 2021 (2 years 3 months)
Provided excellent service as a Waitress, ensuring guest satisfaction and efficient order management. Maintained a clean and organized dining area.
Education
Degrees, certifications, and relevant coursework
Careerbox Kenya
Certificate, Customer Service Training
Completed a specialized training program focused on enhancing customer service skills and strategies. Gained practical knowledge in effective communication and problem-solving within a customer-facing environment.
Trace Academia
Certificate, Google Analytics
Obtained a Master Google Analytics Certificate, demonstrating proficiency in web analytics and data interpretation. Developed skills in tracking, analyzing, and reporting on website traffic and user behavior.
Trace Academia
Certificate, Public Policy
Completed a program focused on activating public policy levers. Acquired knowledge in understanding and influencing policy-making processes.
Kibabii University
Bachelor's degree, Criminology
Grade: Second Class Honors
Pursued a Bachelor's degree in Criminology, focusing on the study of crime and criminal behavior. Achieved Second Class Honors, indicating strong academic performance in the field.
Ngara Girls' High School
KCSE Certificate, General Studies
Grade: C+
Completed secondary education and obtained the Kenya Certificate of Secondary Education. Achieved a grade of C+.
Geonan Day Center
KCPE Certificate, General Studies
Grade: 330
Completed primary education and obtained the Kenya Certificate of Primary Education. Achieved a score of 330.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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