Pauline AokoPA
Open to opportunities

Pauline Aoko

@paulineaoko

Dedicated customer service professional with a background in criminology.

Kenya

What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am a passionate customer service professional with a Bachelor's degree in Criminology from Kibabii University. My journey has equipped me with a diverse skill set, including communication, problem-solving, and time management, which I have honed through various roles in customer service and volunteer work.

Throughout my career, I have worked as a Chat/Call Center Agent at CCI and Lifetouch Company, where I effectively handled customer inquiries and provided exceptional service. My experience as a freelancer translator and proofreader has also enhanced my attention to detail and ability to communicate effectively in both English and Swahili.

In addition to my professional experience, I have served as an ambassador and volunteer representative, advocating for marginalized groups. I am eager to leverage my skills and experiences in a dynamic organization that values hard work and offers opportunities for growth.

Experience

Work history, roles, and key accomplishments

DJ

Internship on Criminal Investigations

DCI JKIA

Oct 2022 - Jan 2024 (1 year 3 months)

Completed an internship focused on criminal investigations and justice. Gained practical experience in investigative procedures and legal frameworks.

IN

Ambassador/Volunteer

International Global Network

Aug 2021 - Jan 2023 (1 year 5 months)

Served as an Ambassador and Volunteer Representative, advocating for marginalized groups globally. Focused on raising awareness and proposing solutions to prevent issues affecting these communities.

Education

Degrees, certifications, and relevant coursework

CK

Careerbox Kenya

Certificate, Customer Service Training

Completed a specialized training program focused on enhancing customer service skills and strategies. Gained practical knowledge in effective communication and problem-solving within a customer-facing environment.

TA

Trace Academia

Certificate, Google Analytics

Obtained a Master Google Analytics Certificate, demonstrating proficiency in web analytics and data interpretation. Developed skills in tracking, analyzing, and reporting on website traffic and user behavior.

TA

Trace Academia

Certificate, Public Policy

Completed a program focused on activating public policy levers. Acquired knowledge in understanding and influencing policy-making processes.

KU

Kibabii University

Bachelor's degree, Criminology

Grade: Second Class Honors

Pursued a Bachelor's degree in Criminology, focusing on the study of crime and criminal behavior. Achieved Second Class Honors, indicating strong academic performance in the field.

NS

Ngara Girls' High School

KCSE Certificate, General Studies

Grade: C+

Completed secondary education and obtained the Kenya Certificate of Secondary Education. Achieved a grade of C+.

GC

Geonan Day Center

KCPE Certificate, General Studies

Grade: 330

Completed primary education and obtained the Kenya Certificate of Primary Education. Achieved a score of 330.

Tech stack

Software and tools used professionally

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Pauline Aoko - Chat/Call Center Agent - CCI | Himalayas