Open to opportunities

Pauline Aoko

@paulineaoko

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Dedicated customer service professional with a background in criminology.

Kenya

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am a passionate customer service professional with a Bachelor's degree in Criminology from Kibabii University. My journey has equipped me with a diverse skill set, including communication, problem-solving, and time management, which I have honed through various roles in customer service and volunteer work.

Throughout my career, I have worked as a Chat/Call Center Agent at CCI and Lifetouch Company, where I effectively handled customer inquiries and provided exceptional service. My experience as a freelancer translator and proofreader has also enhanced my attention to detail and ability to communicate effectively in both English and Swahili.

In addition to my professional experience, I have served as an ambassador and volunteer representative, advocating for marginalized groups. I am eager to leverage my skills and experiences in a dynamic organization that values hard work and offers opportunities for growth.

Experience

Work history, roles, and key accomplishments

Chat/Call Center Agent

CCI

Mar 2024 - Apr 2025 (1 year 1 month)

Provided exceptional customer service as a Chat/Call Center Agent, resolving inquiries and ensuring customer satisfaction. Handled both chat and call interactions efficiently, maintaining high service standards.

Customer Service Communication Problem Solving Call Center Operations Chat Support

Freelancer Translator

24*7 Offshoring Private Ltd

Dec 2021 - Oct 2024 (2 years 10 months)

Translated, transcribed, and proofread documents between English and Swahili as a freelancer. Ensured accuracy and linguistic quality in all translated materials.

Translation Transcription Proofreading English Swahili Translation Accuracy

Internship on Criminal Investigations

DCI JKIA

Oct 2022 - Jan 2024 (1 year 3 months)

Completed an internship focused on criminal investigations and justice. Gained practical experience in investigative procedures and legal frameworks.

Investigation Research Data Analysis

Ambassador/Volunteer

International Global Network

Aug 2021 - Jan 2023 (1 year 5 months)

Served as an Ambassador and Volunteer Representative, advocating for marginalized groups globally. Focused on raising awareness and proposing solutions to prevent issues affecting these communities.

Advocacy Public Speaking Community Engagement Research Event Planning

Waitress

Telamim Hotel

Sep 2019 - Dec 2021 (2 years 3 months)

Provided excellent service as a Waitress, ensuring guest satisfaction and efficient order management. Maintained a clean and organized dining area.

Customer Service Order Taking Table Management Communication

Education

Degrees, certifications, and relevant coursework

Careerbox Kenya

Certiﬁcate, Customer Service Training

Completed a specialized training program focused on enhancing customer service skills and strategies. Gained practical knowledge in effective communication and problem-solving within a customer-facing environment.

Trace Academia

Certiﬁcate, Google Analytics

Obtained a Master Google Analytics Certiﬁcate, demonstrating proficiency in web analytics and data interpretation. Developed skills in tracking, analyzing, and reporting on website traffic and user behavior.

Trace Academia

Certiﬁcate, Public Policy

Completed a program focused on activating public policy levers. Acquired knowledge in understanding and influencing policy-making processes.

Kibabii University

Bachelor's degree, Criminology

Grade: Second Class Honors

Pursued a Bachelor's degree in Criminology, focusing on the study of crime and criminal behavior. Achieved Second Class Honors, indicating strong academic performance in the field.