Open to opportunities

Maureen Amotsa

@maureenamotsa

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Dedicated professional skilled in customer service and sales.

Kenya

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What I'm looking for

I am looking for a role that allows me to apply my skills in customer service and sales while contributing to organizational success and enhancing client satisfaction.

I am a dedicated and versatile professional with hands-on experience in customer service, sales, hospitality, and investigative support. My strong communication and problem-solving skills enable me to maintain professionalism in fast-paced environments. I have a proven ability to handle sensitive information with integrity, manage client relations, and deliver excellent service across diverse roles.

Throughout my career, I have demonstrated strong organizational and teamwork abilities, complemented by a background in criminology and security studies. I am adaptable, detail-oriented, and committed to continuous learning and growth. I am seeking to contribute value in a dynamic role that leverages my experience in customer engagement, data handling, and operational support.

Experience

Work history, roles, and key accomplishments

Contact Center Agent

Platinum Credit Microfinance

Nov 2024 - Apr 2025 (5 months)

Answered incoming calls and responded to customer inquiries in a timely and professional manner. Provided accurate information about financial products, services, and loan processes. Assisted clients with loan applications, account updates, and payment inquiries.

Customer Service Problem Solving Communication Confidentiality Data Entry Record keeping Report Writing Time Management POS Operation

Sales Agent

Coffeebee Company

Sep 2023 - May 2024 (8 months)

Identified potential customers and generated new sales leads through various outreach methods. Explained product features and benefits to clients to promote and sell Coffeebee products. Processed customer orders accurately and ensured timely delivery.

Sales and Marketing Customer Service Communication Problem Solving Attention To Detail Report Writing Time Management Teamwork Data Entry

Waitress

Westhood254 Restaurant

Feb 2023 - Jul 2023 (5 months)

Greeted customers warmly and guided them to their tables promptly. Presented menus, explained daily specials, and answered questions about menu items. Took accurate food and beverage orders and entered them into the POS system.

Customer Service Communication POS Operation Attention To Detail Time Management Teamwork Conflict Resolution Food Safety Interpersonal Skills

Intern

Muthaiga Police Station

Oct 2021 - Dec 2021 (2 months)

Researched, organized, and reported data on various topics, applying best practices to draw informed conclusions. Maintained integrity and ethics while handling sensitive and confidential information. Applied strong observational skills to analyze human behavior and actions for investigative purposes.

Data Analysis Confidentiality Report Writing Observation Skills Analytical Thinking Record keeping Teamwork Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Chuka University

Diploma, Criminology and Security Studies

Completed a diploma program focusing on criminology and security studies. Gained in-depth knowledge of criminal justice systems, security protocols, and investigative techniques.