JUJustEssie User
@justessieuser
Dynamic virtual assistant with 7 years in customer support and sales.
KenyaWhat I'm looking for
I am a dynamic and customer-oriented professional with over 7 years of experience in sales, customer support, and hospitality. My journey has equipped me with a proven ability to meet sales targets, manage customer relationships, and lead service teams effectively. I pride myself on my strong communication skills, problem-solving abilities, and my knack for creating strategies that enhance service quality and operational efficiency.
Throughout my career, I have held various roles that have honed my skills in customer service and relationship building. As a Customer Support Agent at Jumia, I assisted customers in selecting products and resolving inquiries, while also collecting and analyzing feedback to improve satisfaction. My experience as a Supervisor at Java House Restaurant allowed me to oversee operations, respond to customer complaints, and train staff, ensuring service excellence at all times.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Jumia
Oct 2022 - Present (2 years 7 months)
Assisted customers in selecting products and resolving inquiries. Handled order processing, transactions, and technical support. Collected and analyzed customer feedback to improve satisfaction.
Supervisor
Java House Restaurant
Jan 2021 - Sep 2022 (1 year 8 months)
Oversaw front and back-of-house operations. Responded to customer complaints and ensured service excellence. Trained staff, managed inventory, and enforced hygiene standards.
Waitstaff
Java House Africa
Feb 2020 - Dec 2020 (10 months)
Welcomed guests and ensured top-tier service. Assisted in stock feeding and maintaining shift efficiency.
Cashier
Big Square
Jul 2019 - Dec 2019 (5 months)
Managed transactions, processed returns, and provided friendly service. Took customer calls and placed orders efficiently.
Waitress
Big Square Restaurant
Oct 2018 - Jul 2019 (9 months)
Took guest orders, managed table setup, and ensured satisfaction.
Sales Girl & Storekeeper
St. Mary’s Yatta Secondary School
Jan 2016 - Feb 2017 (1 year 1 month)
Managed canteen sales and inventory records. Assisted with office tasks and stock handling.
Sales Representative
Telkom Kenya
Dec 2014 - Dec 2015 (1 year)
Promoted and sold SIM cards; achieved daily targets. Educated customers about product features and handled payments.
Office Assistant
National Youth Service (NYS)
Jun 2015 - Oct 2015 (4 months)
Welcomed visitors, served guests, and managed clerical tasks.
Education
Degrees, certifications, and relevant coursework
NYS Technical Training Institute
Vocational Training, Vocational Training
Vocational training focused on communication skills and computing practice.
Kathiani Girls’ High School
KCSE, Secondary Education
Grade: C
Completed KCSE with a grade of C, with subjects including Swahili, English, and Computer Studies.
Availability
Location
KenyaAuthorized to work in
Job categories
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