SHARON HOLLIS

With 34 years of experience in customer service within healthcare settings, I have honed my skills in managing patient inquiries and resolving conflicts efficiently. My journey began as a Medical Receptionist, where I developed a strong foundation in patient scheduling and administrative support. Over the years, I transitioned to the role of Practice Manager, where I successfully optimized daily operations, improved appointment scheduling, and enhanced patient satisfaction through strategic workflow development.

My commitment to excellence is reflected in my ability to reduce operational expenses through effective budget management and vendor negotiations. I take pride in fostering a collaborative work environment, having supervised and trained a team of 10 staff members. My focus on empathetic service and professional communication has consistently led to increased patient capacity and reduced wait times, ultimately enhancing the overall patient experience.