Leslie CottonLC
Open to opportunities

Leslie Cotton

@lesliecotton

Healthcare administration professional with expertise in communication and advocacy.

United States
Message

What I'm looking for

Seeking a challenging role in healthcare administration where I can utilize my skills to improve patient care and contribute to a dynamic team.

As a seasoned healthcare administration professional with over two decades of experience, I have honed my skills in communication, advocacy, and administration. My expertise lies in acting as a liaison between internal and external parties, handling multiple tasks simultaneously, and providing exceptional customer service. With a strong background in patient advocacy, medical terminology, and billing, I am confident in my ability to effectively coordinate care among various healthcare providers.

Throughout my career, I have demonstrated my ability to work efficiently in fast-paced environments, process patient orders, and provide timely communication to stakeholders. My experience in call centers has equipped me with the skills to handle a high volume of inbound calls, resolve patient inquiries, and ensure seamless coordination of care.

I am committed to delivering exceptional patient care, adhering to HIPAA regulations, and staying up-to-date with industry developments. I am excited to leverage my skills and experience to make a positive impact in a dynamic healthcare organization.

Experience

Work history, roles, and key accomplishments

PH
Current

Customer Service Representative

Preferred Homecare

Jan 2023 - Present (2 years 5 months)

Processed patient orders, handled incoming inquiries, and completed electronic intake process for patients.

KP

Appointment Clerk II

Kaiser Permanente

Jan 2001 - Mar 2003 (2 years 2 months)

Recorded and documented patient inquiries, liaised among clinical and administrative staff, and effectively managed inbound calls.

SE

Caregiver

Self-Employed

Jan 1999 - Mar 2001 (2 years 2 months)

Verified insurance eligibility, processed referrals, and coordinated care among physical therapy, wellness checks, and medical appointments.

Education

Degrees, certifications, and relevant coursework

Leslie hasn't added their education

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Tech stack

Software and tools used professionally

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Leslie Cotton - Customer Service Representative - Preferred Homecare | Himalayas