Open to opportunities

Sharon Guzman

@sharonguzman

Message

Sales and operations professional driving client growth and operational excellence.

Zimbabwe

Message

What I'm looking for

I seek a customer- and results-focused role where I can grow channel partnerships, improve operations, lead client success, and drive measurable revenue and process improvements.

I am a results-oriented sales and operations leader with multi-industry experience across sales, account management, HR operations, and insurance underwriting. I consistently build strong client relationships, drive channel growth, and streamline employee lifecycle processes while meeting deadlines and managing competing priorities.

I have led channel partnerships, overseen payroll and commissions reporting, supervised underwriting decisions, and supported customer success and onboarding initiatives. I thrive in fast-paced environments where I can apply data analysis, KPI development, and training to improve performance and deliver measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Home Consultant

Current

Home Light

Served as first point of contact for home buyers and sellers, matching clients to services based on needs and explaining value propositions to drive conversions and satisfaction.

Client Management Sales Customer Onboarding Needs Analysis Relationship Building CRM Communication

Underwriter Department Supervisor

Global Hawk Insurance Company RRG

Led underwriting team evaluating commercial insurance quotes, analyzed risks and policy terms, made underwriting decisions, and participated in hiring and training new underwriters.

Underwriting Risk Analysis Commercial Insurance Team Supervision Hiring

Channel Account Manager

Green Day Finance

Drove commercial sales and developed strategic channel partnerships to promote solar Power Purchase Agreements and expand market reach.

Channel Sales Partner Development Commercial Sales Account Management Strategic Partnerships

Campaign Supervisor

Greenwise Financial Solutions

First hire in Mexico focused on training program improvements, interviewing, developing training materials, tracking KPIs, and managing payroll and commissions reporting.

Training Development KPI Tracking Interviewing Payroll Reporting Onboarding Data Reporting Program Management

Channel Sales Manager

Pace Funding Group

Managed and expanded channel partner networks, developed and executed channel sales strategies, and achieved revenue targets through partner enablement.

Channel Sales Partner Management Sales Strategy Revenue Growth Negotiation

E-commerce Sales Manager

Autopartes Usadas Tapatío

Managed eBay store operations including sales, returns, shipping, and customer service while handling inbound and outbound sales calls to drive revenue.

EBay Operations Customer Service order fulfillment Sales

Customer Service / Floor Walker

Integon

Handled endorsement requests, payments, and policy reinstatements, and supported new hires by answering operational and procedural questions.

Customer Service Policy Administration Communication Problem Solving

Customer Success Manager

Lender Home Page

Maximized client value as primary customer contact by guiding onboarding, providing ongoing support, and identifying upsell opportunities to increase satisfaction and retention.

& Customer Success Onboarding Upselling Account Management Customer Retention Support CRM

People Operations Administrator

Traffic Management, Inc

Administered full employee lifecycle activities, processed critical employee changes, ensured compliance, and delivered high-quality employee service and support.

HR Operations Employee Lifecycle & Compliance Payroll Reporting Onboarding Employee Relations HRIS

Account Specialist

Eastridge Workforce Solutions

Managed payroll for 40+ clients, ensured compliance, delivered tailored workforce solutions, and oversaw onboarding, background checks, and I-9/E-Verify processes.