Open to opportunities

Fred User

@freduser5

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Head of Operations building structured execution for startups’ product, systems, and go-to-market.

Zimbabwe

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What I'm looking for

I’m looking for a leadership role where I can turn ambiguity into execution—building operations and systems, aligning teams, owning SOPs/workflows, and driving measurable launch and revenue outcomes in a fast-moving startup.

I’m an operations leader with 8+ years helping startups solve complex operational, product, systems, and go-to-market problems. I bring structure to ambiguous challenges by identifying root causes, mapping practical solutions, aligning teams, and driving execution across the business.

As Head of Operations at CardStop, I’m the first operations hire on a 10-person team, partnering with the founder to prepare for global marketplace launch, lead tax-compliance planning for a C2C model, and improve seller trust, buyer engagement, and auction conversion. Previously, as an Operations & Logistics Analyst and Operations Manager, I led Salesforce and Zoho CRM/FSM implementations, rebuilt workflows and SOPs, improved packaging and fulfillment efficiency, and drove measurable revenue outcomes through billing and collections initiatives.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

CardStop

Jul 2025 - Present (1 year)

Founded operations for a pre-launch collectibles marketplace, serving as the first and sole operations hire on a 10-person team. Led operational readiness, global launch planning, tax-compliance systems, investor materials, and post-launch stabilization.

Operations Readiness Product Readiness Supply Demand Planning Fundraising Support Global C2C Tax Compliance Testing SOP Development Jira QA Testing Bug Reporting Product Feedback

Operations Manager

1Voice

Aug 2024 - Jul 2025 (11 months)

Managed operational improvements at 1Voice, including implementing Zoho systems and revamping warehouse processes. Supported go-to-market and customer workflow execution in partnership with founders.

Zoho CRM Zoho FSM CRM Integration User Onboarding Documentation Warehouse operations Zoho Books Email Campaign Execution Lead Generation Cross Functional Execution

Operations & Logistics Analyst

Audicus

Dec 2022 - Aug 2024 (1 year 8 months)

Led operations and logistics work at Audicus, focusing on CRM requirements, Salesforce implementation, and process improvements across teams. Delivered packaging optimization, SOP modernization, tools/workflow migrations, and office relocation execution.

Sales Operations Customer Support Operations Fulfillment Operations Salesforce Custom Objects Hearing Test Integration Process Optimization Print Vendor Sourcing Jira Confluence ClickUp SOP Migration Training Materials Employee Onboarding Planning Of Office Accommodation Asset Inventory Move Day Execution

Independent Projects

Jun 2021 - Dec 2022 (1 year 6 months)

Self-funded career break pursuing entrepreneurial ventures, including developing and launching an independent clothing brand.

Head of Billing

Ottimate

Dec 2019 - Jun 2021 (1 year 6 months)

Led a billing team responsible for client billing operations, VIP account support, collections workflows, and executive-level reporting. Drove accounts receivable recovery, contract renegotiations, and payment/process improvements.

Billing Operations Client Billing Collections Workflow Accounts Receivable AR Recovery Renegotiations MRR Agreements Variable to Recurring Revenue Commission Design Customer Retention

Sales Operations Manager

Ottimate

Mar 2019 - Dec 2019 (9 months)

Managed sales operations and company analytics across sales, billing, and financial operations, improving reporting visibility and data quality. Built and documented billing and finance SOPs to reduce reliance on ad hoc operational knowledge.

Sales Analytics Salesforce Administration Data Quality SOP Development Billing Operations SOPs Process documentation

Business Intelligence Analyst

Ottimate

Jun 2018 - Mar 2019 (9 months)

Built dashboards and reports in Salesforce and SaaSOptics to support sales leadership and account-facing teams. Cleaned and standardized CRM and subscription/invoice data and mapped sales, billing, and finance workflows to identify process gaps.

Salesforce SaaSOptics Dashboarding Reporting Data Cleaning Data Standardization Sales Processes Accounting Workflows