Open to opportunities

Sharmila Banu

@sharmilabanu

Message

Sales professional with technical support experience driving customer success and growth.

India

Message

What I'm looking for

I seek a customer-facing role combining sales growth and technical support, in a collaborative, growth-focused team where I can advance and mentor others.

I am a results-driven sales and customer-support professional with experience across territory sales, seller support, and technical helpdesk roles. I combine strong communication and analytical skills with hands-on technical knowledge of Windows, SQL, and SharePoint to solve problems and support customers.

In territory sales I planned and executed strategies that grew new customers by 35% in one year and improved client retention by 10% within four months. At Amazon I handled high-volume seller contacts, maintained tight average handling times, and earned peer and performance recognitions including a GEM Award.

I bring a practical, deadline-oriented work style, experience training and supporting teams, and a history of cross-functional collaboration to identify opportunities, onboard clients, and drive measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Territory Sales Manager

Verse Innovation

Aug 2023 - Feb 2025 (1 year 6 months)

Developed and executed territory sales plans, launched products that grew new customers by 35% in one year, and improved client retention by 10% within four months through customer satisfaction initiatives.

Territory Management Sales Strategy Customer Retention Product Launches Account Management Competitive Analysis Sales Reporting

Seller Support Associate

Amazon

Mar 2022 - Aug 2023 (1 year 5 months)

Provided email and escalation support to third-party sellers, maintained KPIs including 5-minute average handle time, and received GEM Award and Seller Success Champion recognition for performance.

Customer Service Escalation Management Time Management KPIs

Senior Executive

Infocom Network Ltd.

Feb 2021 - Nov 2021 (9 months)

Identified upsell and renewal opportunities, managed daily KPIs including 40+ outbound calls per day, and resolved customer issues to drive service upgrades and renewals.

Sales Calls Renewals Lead Generation KRA Tracking Negotiation Problem Solving Client Communication

Graduate Trainee

Cognizant Technology Solutions

Aug 2016 - Jan 2018 (1 year 5 months)

Handled tickets and customer queries for Windows and SQL Server, managed server administration and SharePoint creation, and received Best Newcomer and Customer Champion recognitions.

Windows Server SQL Server SharePoint)Incident Management SharePoint

Education

Degrees, certifications, and relevant coursework

J.B.A.S College, Chennai

Bachelor of Science, Mathematics

Grade: 95%

Activities and societies: Participated in debugging and quiz competitions; event organizer for college annual day; part of college representation in Limca Book of Records; attended workshop on Applications of Mathematics in IT.

Completed a B.Sc. in Mathematics with high academic performance, graduating in 2016.