Open to opportunities

Ayushi Sharma

@ayushisharma2

Message

Results-driven technical support and customer success professional with 5+ years delivering measurable business impact.

India

Message

What I'm looking for

I seek roles where I can combine technical troubleshooting and customer success to improve product reliability, drive revenue, mentor teams, and grow within a collaborative, outcome-driven company.

I am a technical support and customer success professional with over five years of experience across SaaS, healthcare, and telecom sectors, known for resolving complex technical issues and driving revenue through consultative selling. I consistently achieve high KPIs—95% first-contact resolution at Accenture, 90% customer retention at Soundrise, and significant revenue contributions across roles.

I collaborate cross-functionally to escalate and resolve critical issues, mentor new hires to accelerate onboarding, and optimize processes that reduce downtime and improve customer satisfaction. I bring hands-on experience with cloud platforms (AWS, Azure, GCP), advanced MS Excel, CRM systems, and a strong blend of analytical problem-solving, empathy, and stakeholder management.

Experience

Work history, roles, and key accomplishments

Current

SW/App/Cloud Tech Support Associate

Current

Accenture

Dec 2023 - Present (2 years 6 months)

Deliver technical support for software, applications, and cloud platforms, resolving 50+ complex issues weekly with a 95% first-contact resolution rate and reducing downtime by 30% through proactive monitoring.

Cloud Platforms Azure GCP Application Support Troubleshooting Incident Management Monitoring Technical Documentation Mentoring Customer Satisfaction

Relationship Manager

Soundrise Hearing Solutions Pvt. Ltd.

Jan 2023 - Dec 2023 (11 months)

Managed end-to-end client relationships for 100+ patients, achieving 90% retention and closing INR 5M+ in annual deals while driving 25% revenue growth through cross-selling and upselling.

Client Relationship Management Consultative Selling Revenue Growth CRM Systems Customer Retention Stakeholder Management

Business Development Manager

Pristyn Care

Jul 2021 - Dec 2022 (1 year 5 months)

Led patient lifecycle management for 200+ surgical cases, exceeded monthly sales targets by 35%, and helped the team reach a 100 IPD milestone through consultative selling and strategic partnerships.

Business Development Sales Strategy Negotiation Partnership Development CRM

Account Manager

Bharti Airtel

Feb 2020 - Jan 2021 (11 months)

Managed B2B client relationships for corporate accounts, generated INR 3M+ annual revenue through upselling and contract negotiations, and achieved 95% client satisfaction while reducing churn by 15%.

Account Management B2B Sales Contract Negotiation Revenue Generation Customer Satisfaction Stakeholder Management