Pawan Singh

Responsible for US client software sales and support, driving revenue growth and maintaining client relationships across North American accounts.

Led and mentored sales team to meet and exceed targets, improved team productivity, and delivered exceptional customer service while aligning teams to company goals.

Competed in a target-driven environment selling technical services, mentoring peers, and supporting third-party service delivery to achieve sales objectives.

Audited customer calls, performed root cause analysis for refunds and chargebacks, and coached agents to improve quality and customer retention.

Provided remote hardware and software support for desktops and portables, led initiatives to meet OCC service levels, and coached teams to improve performance and customer satisfaction.

Completed technical support training and contributed to client support operations during employment tenure.

Handled Microsoft activation processes for retail and volume licensing products, supporting customers and maintaining licensing data accuracy.

Maintained and updated customer data for a UK-based online directory, ensuring data accuracy and timely updates.

Handled showroom walk-ins and corporate accounts for a FIAT dealership, driving retail and corporate sales.

Performed light aircraft airframe construction and maintenance, and trained other airmen on maintenance procedures.

Completed coursework in Automobile Engineering at Atil Auto related to retail and corporate sales context.

Trained in light aircraft airframe construction and maintenance with additional training responsibilities for other airmen.

Completed ITIL Fundamentals training through Dell's SABA learning platform.