Najeeb Ahmed

I am a results-driven professional with over 5 years of experience in technical support and CRM-based client management. My journey has equipped me with a deep understanding of complex software systems, enabling me to effectively communicate value and build strong relationships with stakeholders. I have a proven track record of identifying business challenges, handling escalations, and delivering tailored solutions that drive adoption and long-term customer success.

In my most recent role as a Team Manager at Amazon Development Center, I mentored and coached over 20 associates, ensuring operational excellence and supporting them through complex technical issues. I played a key role in improving product reviews and sales, managing a significant CRM transition, and contributing to the integration of AI in our systems. My ability to listen actively and offer tailored solutions has consistently helped meet business metrics and goals, while also identifying upselling and cross-selling opportunities that contribute to revenue retention.

As I transition into a B2B SaaS sales role, I am eager to apply my blended technical and customer-facing experience to help a sales team deliver value-driven solutions and scale revenue effectively. I am passionate about leveraging my skills in technical communication, relationship building, and pipeline management to drive success in a dynamic sales environment.