Sharlonda Haynes
@sharlondahaynes
I resolve customer issues, manage accounts, and improve service across remote support channels.
United StatesWhat I'm looking for
I've supported customers remotely at Shyftoff, PPL NY NEXREP, and Home Depot, resolving complaints, researching accounts, documenting interactions in CRM systems, and providing clear product and service guidance.
I also bring experience coordinating after-school programs at Robindell Private School and supporting leasing decisions at Ascension Commercial Real Estate. I focus on active listening, accurate account research, organized follow-through, and identifying recurring issues that can improve the customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Shyftoff
Jul 2025 - Present (1 year 1 month)
Resolves customer complaints by actively listening and providing follow-up support. Manages customer accounts using CRM software and documents feedback to improve service quality.
Education
Degrees, certifications, and relevant coursework
Lufkin High School
High School Diploma, General Studies
Earned a high school diploma from Lufkin High School in May 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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