Looking for a job

Jewell Bland

@jewellbland

Message

I resolve customer issues efficiently while building loyalty through clear communication.

United States

Message

What I'm looking for

I'm looking to contribute my customer service, communication, active listening, and problem-solving skills to a dynamic team where I can resolve customer concerns and strengthen customer loyalty.

I'm currently handling customer complaints and inquiries at Beyond Finance, responding to telephone concerns with courtesy, efficiency, and established procedures.

Previously, I supported customers through chat at Teleperformance, adapting to new support software, resolving concerns quickly, and recommending products and services based on individual needs. I focus on communication techniques that improve the customer experience and build lasting relationships.

At Milliken & Co, I also managed shipping and receiving work, including verifying packing slips, receiving shipments, preparing finished goods, and inspecting outgoing orders for quantity and quality.

I'm eager to bring my active listening, critical thinking, problem-solving, and customer service experience to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Beyond Finance

Mar 2022 - Present (4 years 6 months)

Handled customer complaints and inquiries in a courteous and efficient manner. Demonstrated excellent communication skills and maintained knowledge of company products to provide helpful suggestions.

Customer Service Active Listening Communication Skills Problem Solving Data Entry Time Management