Open to opportunities

Jada Ballard

@jadaballard

Customer service representative focused on solving problems and building customer trust. Open to learning new skills and positions. Fast learner.

United States

Message

What I'm looking for

I’m looking for a customer-facing role where I can resolve complaints, answer inquiries, and build positive relationships through clear communication, strong teamwork, and reliable problem-solving—while maintaining accurate records and following consistent guidelines.

I’m a customer service representative with strong communication and problem-solving skills, helping customers before, during, and after they purchase a service. I answer questions, resolve complaints, and provide information about pricing and company policies through phone calls, emails, or in-person interactions.

In my role, I listen to concerns, identify issues, process returns, troubleshoot problems, or escalate matters to the right department. I document interactions, maintain customer records, and follow company guidelines, staying patient, attentive, and clear—especially when customers are frustrated or confused—to enhance satisfaction and support organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

SP Plus Parking

Jan 2023 - Present (3 years 5 months)

Resolved customer inquiries and complaints before, during, and after service purchases through phone, email, and in-person support. Documented interactions, maintained customer records, and escalated complex issues while providing clear pricing and policy information.