Janae Kelly
@janaekelly
I support customers remotely through inbound calls, troubleshooting, account assistance, and product guidance.
United StatesWhat I'm looking for
I've supported customers remotely as a Customer Care Agent for Contract World/Livexchange, handling inbound product-support calls, account login assistance, basic troubleshooting, return completion, and product sales.
Across 26 years in the call center industry, I've built strong communication, problem-solving, time-management, and schedule-transition skills. I bring a polite, consistent, and hardworking approach to each customer interaction.
I'm also a Bible Teacher, conducting studies in homes and through Zoom, telephone, Skype, and door-to-door outreach.
Experience
Work history, roles, and key accomplishments
Remote Customer Care Agent
Contract World/ Livexchange Contract Agency
Jan 2021 - Feb 2024 (3 years 1 month)
Provided temporary project support, handling inbound calls for product support and assistance, helping customers complete returns, and offering problem-solving, basic troubleshooting, account login assistance, and product sales.
Education
Degrees, certifications, and relevant coursework
Community College of Denver
Certificate, Early Childhood Education
Graduated with a Certificate in Early Childhood Director.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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