Sharif Hefnawy
@sharifhefnawy
Customer service professional fluent in German and English, delivering empathetic, high-volume support and resolutions.
EgyptWhat I'm looking for
Ich heiße Sharif und bin ein erfahrener Customer Service Representative mit umfassender Erfahrung in internationalen Support-Umgebungen, unter anderem Amazon.de, Concentrix und Teleperformance.
Ich zeichne mich durch ausgeprägte Kommunikationsfähigkeiten, Stressresistenz und hohe Serviceorientierung aus; ich habe regelmäßig First-Call-Resolution- und Leistungskennzahlen übertroffen.
Zu meinen Leistungen gehört die erfolgreiche Bearbeitung hoher Anrufvolumina, kompetentes Eskalationsmanagement sowie das Verfassen eines umfassenden Reiseführers für Marsa Alam, der das Marketing und die Kundenplanung stärkte.
Ich lerne schnell, arbeite gern interkulturell und nutze meine Sprachkenntnisse in Deutsch und Englisch, um Kundenbindung und Zufriedenheit systematisch zu erhöhen.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Jun 2022 - Apr 2025 (2 years 10 months)
Handled high-volume inbound customer inquiries for a travel booking project, resolved complaints with empathy, and consistently exceeded performance metrics and customer satisfaction targets.
Customer Service Representative
Teleperformance
Jun 2018 - Apr 2022 (3 years 10 months)
Provided expert support for Amazon.de customers covering Prime services, streaming and delivery issues, ensuring timely resolutions and contributing to high satisfaction and repeat engagement.
Customer Service Representative
Majorel
Apr 2017 - Mar 2018 (11 months)
Supported Uber fleet partner inquiries and provided customer-facing assistance on account and service issues, maintaining composure under pressure and improving service outcomes.
Tour/Transfer Guide
Masters Travel Service Egypt
Apr 2016 - Apr 2017 (1 year)
Conducted guided tours in Marsa Alam for German-speaking tourists and authored a comprehensive travel guide to the region, enhancing marketing and client travel planning.
Education
Degrees, certifications, and relevant coursework
Menoufia University
Bachelor, Accounting
2005 - 2009
Completed a bachelor's degree with coursework relevant to accounting and data entry between 2005 and 2009.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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