MMmariam mamdouh
@mariammamdouh
Highly motivated customer advisor with a passion for content writing.
EgyptWhat I'm looking for
I am a highly motivated and professional customer advisor with over three years of experience in the industry. My journey has allowed me to develop exceptional communication and interpersonal skills, enabling me to work effectively both independently and as part of a team. I have a strong passion for voice-over work and content writing, which complements my professional endeavors.
Throughout my career, I have held various roles that have honed my skills in customer service and academic writing. At Concentrix, I managed German-speaking customers, addressing their travel-related inquiries and resolving financial issues. My experience at Artesa involved providing academic writing services, where I utilized my research skills to deliver high-quality essays and papers for students in Germany, Austria, and Switzerland. I am detail-oriented and adept at handling multiple tasks simultaneously, ensuring that I meet the needs of my clients efficiently.
Experience
Work history, roles, and key accomplishments
German Account Advisor
Concentrix
Jan 2023 - Present (2 years 5 months)
Handles all German-speaking customers regarding travel, hotel bookings, and flight issues, solving financial problems like refunds and compensations through chats, emails, and phone.
Academic Writer
Artesa
Jan 2024 - Feb 2024 (1 month)
Responsible for academic writing, providing scientific research, essays, and academic papers for students in Germany, Austria, and Switzerland.
Sachbearbeiterin
Goethe Institut Kairo
Oct 2023 - Dec 2023 (2 months)
Responsible for receiving registrations, maintaining waiting lists, processing emails for examinations, issuing certificates, and preparing statistics and examination reports.
Customer Service Representative
Centro CDX
Jan 2022 - Jan 2023 (1 year)
Supported customers through phone and emails, identifying problems, suggesting solutions, and working directly with clients to understand their needs.
Administrative Support
Raya Company
Jan 2021 - Jan 2022 (1 year)
Provided administrative support for a real estate company, including answering calls, responding to emails, and assisting the marketing team with pre-sales.
Education
Degrees, certifications, and relevant coursework
AUAin Shams University
Bachelor's Degree, Mass Communication
2016 - 2020
Grade: Very Good with honor
Completed a Bachelor's Degree in Mass Communication and Media, focusing on various aspects of media studies and communication strategies.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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