Yusuf Khaled

I’m a customer service representative with experience in the telecommunications industry, focused on delivering strong outcomes for customers through clear communication, problem solving, and sales support. I’ve supported customers across telecom and internet services while keeping service quality and customer satisfaction at the center of my work.

At the Concentrix, Telefonica account, I handled customer inquiries, provided technical support and troubleshooting, and assisted customers with product and service information. I also performed upselling and sales activities, helping customers understand the right offerings while maintaining a professional customer experience.

In my remote work at CMX GmbH | Walz Project, I supported German-speaking customers by managing inbound calls and email requests. I resolved complaints and service issues, followed company quality and service standards, and stayed effective under pressure while working toward dependable resolutions.

I bring customer-first service, teamwork, and reliable computer skills to every interaction. I enjoy turning complex issues into simple next steps, and I’m motivated to keep improving how I troubleshoot, communicate, and deliver results.