Ahmed Dewidar
@ahmeddewidar
Experienced Russian–English tour guide and customer support specialist.
EgyptWhat I'm looking for
I am an experienced Russian and English-speaking tour guide and customer support professional with a strong background in tourism and client-facing roles.
I spent the bulk of my career guiding international guests with established tour operators and later transitioned to Russian-language customer support and translation roles within global contact centers.
I bring excellent communication and translation skills, advanced MS Office proficiency (Word, Excel, PowerPoint), strong teamwork, active listening, and the ability to work reliably under pressure.
I seek a stable, professional environment where I can apply and expand my language, guiding and support skills, contribute to guest satisfaction, and continue learning to advance my career.
Experience
Work history, roles, and key accomplishments
Russian Translator & Customer Support
Majorel
Jan 2022 - Jan 2024 (2 years)
Performed Russian translation and customer support duties at Majorel, handling inquiries and improving response accuracy for Russian-speaking customers.
Russian Customer Support
Concentrix
Jan 2021 - Jan 2022 (1 year)
Provided Russian-language customer support and translation services at Concentrix Egypt, resolving customer issues and assisting with escalations.
Russian Tour Guide
Anex Tour Company
Jan 2017 - Jan 2020 (3 years)
Worked as a Russian- and English-speaking tour guide in Sharm El Sheikh and Hurghada, leading tours and managing guest relations for Anex Tour Company.
English Tour Guide
Emo Tours Company
Jan 2015 - Jan 2016 (1 year)
Served as an English-speaking tour guide in Cairo for Emo Tours Company, conducting city and cultural tours and managing logistics for groups.
Tour Guide
Coral Travel
Jan 2013 - Jan 2014 (1 year)
Worked as a Russian- and English-speaking tour guide in Sharm El Sheikh, delivering guided excursions and ensuring positive guest experiences.
Education
Degrees, certifications, and relevant coursework
AAAin Shams University, Faculty of Al-Alsun
Bachelor of Arts, Russian Language
Grade: Very Good
Bachelor's degree in Russian Language from the Faculty of Al-Alsun, Ain Shams University, graduated in 2013 with a Very Good classification.
Availability
Location
EgyptAuthorized to work in
Job categories
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