Open to opportunities

Ibrahem Alshenawy

@ibrahemalshenawy

Message

Customer Service Representative for German accounts, driving KPI wins and 95% satisfaction.

Egypt

Message

What I'm looking for

I’m looking for a customer-service role where I can support German accounts across chat/phone/email, improve processes with KPI-driven insights, and grow professionally while delivering excellent customer satisfaction.

I’m a Customer Service Representative with over 1.5 years of experience managing German accounts through chat, hotline, and email support. I’ve been recognized as a Top Performer for exceeding KPIs and delivering high customer satisfaction, consistently handling 1,000+ customer inquiries per month.

I’m known for proactive issue resolution and personalized support that improves outcomes—boosting customer satisfaction by 20% over 18 months and raising efficiency by streamlining inquiry handling. I also improve performance by analyzing feedback and operational data, reducing average resolution time by 30% and cutting onboarding time by 40% after mastering new product features within two weeks.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

GermanAccount (Concentrix)

Jun 2024 - Present (2 years)

Handled 1,000+ German customer inquiries per month via chat, phone, and email, maintaining a 95% satisfaction rating and exceeding KPIs by managing up to 100 interactions daily. Improved customer satisfaction by 20% over 18 months and reduced onboarding time by 40% by quickly mastering new product features.