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Sharifah Café

@sharifahcaf

Customer Service Representative specializing in operations, compliance, and client management with 3+ years’ remote experience.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own compliant, high-quality customer case handling, collaborate with teams to improve workflows, and coordinate projects end-to-end using tools like HubSpot and project management platforms.

I’m a detail-oriented Customer Service Representative with 3+ years of remote and corporate experience across operations, client management, and project coordination. I maintained a 100% Quality Assurance (QA) score while handling 50+ inbound calls daily for a U.S.-based prepaid financial account, delivering accurate, context-specific responses in a regulated environment.

I also built and ran a referral-based tutoring practice as a Freelance Academic Tutor, independently managing onboarding, scheduling, and progress tracking for elementary and high school students. I created personalized lesson plans and used Canva and Google Workspace to improve retention and comprehension, while maintaining clear written communication with parents.

From 2020 to 2024, I managed 5–10 simultaneous academic and creative client projects end-to-end, coordinating via Facebook and Twitter with consistent on-time delivery. I produced academic deliverables (including ghostwritten papers and proofreading), handled confidential materials with discretion (zero confidentiality breaches), and strengthened my execution using tools like Connect CMS, Notion, Trello, Monday.com, Asana, ClickUp, and automation support from ChatGPT, Grammarly, and Zapier.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alorica Teleservices, Inc.

Jan 2025 - Apr 2026 (1 year 3 months)

Handled 50+ inbound calls daily for a U.S. prepaid financial account, delivering accurate, context-specific responses for disputes, balance inquiries, and account access issues. Maintained a 100% QA score and 3–4 minute AHT while documenting cases in Connect CMS and supporting weekly compliance-focused process improvements.

Customer Support Inbound Calls QA AHT Case Management Card Disputes Compliance Support Escalation Management

Freelance Academic Tutor

Self-Employed

Jun 2022 - Aug 2024 (2 years 2 months)

Built and managed a referral-based tutoring practice, handling client onboarding, scheduling, and progress tracking for elementary and high school students without marketing spend. Created personalized lesson plans across Filipino, Math, and Science using Canva and Google Workspace to improve student focus over successive sessions.

Tutoring Lesson planning Student Progress Tracking Client Onboarding Scheduling Canva Google Workspace Academic Support

Freelance Academic & Creative

Self-Employed

May 2020 - Jun 2024 (4 years 1 month)

Managed 5–10 simultaneous client projects end-to-end, delivering academic writing (research papers, theses, essays) and creative outputs (posters, infographics, digital comic strips, basic video edits) with consistent on-time delivery. Produced polished deliverables including proofreading and ghostwritten work while maintaining full confidentiality and sustaining a referral pipeline with zero brea

Academic Writing Academic Editing Proofreading ghostwriting client project management Infographic Design Confidentiality