Zekara Perry
@zekaraperry
Results-driven healthcare administration professional with over a decade of experience.
United StatesWhat I'm looking for
I am a results-driven healthcare administration professional with over a decade of experience in healthcare operations, medical billing, and call center leadership. My expertise lies in supervising teams, optimizing processes, and ensuring compliance with healthcare regulations. I am passionate about mentoring teams and driving excellence in healthcare services.
Throughout my career, I have successfully led teams at organizations such as United Healthcare and NTT Data, where I implemented strategic initiatives that improved operational efficiency and enhanced patient satisfaction. My commitment to healthcare compliance and regulatory adherence has been instrumental in maintaining high standards of service delivery.
I hold a Bachelor of Science in Healthcare Administration and various certifications, including the Nationally Registered Certified Coding Specialist. I am dedicated to continuous improvement and professional growth, both for myself and my teams, and I strive to create a positive impact in the healthcare industry.
Experience
Work history, roles, and key accomplishments
Supervisor, Advocate4Me Program
United Healthcare
Dec 2024 - Present (6 months)
Led and managed a team of Advocate4Me representatives, ensuring excellence in healthcare navigation and customer support. Developed and implemented team training programs to enhance performance, reduce errors, and improve call handling efficiency.
Billing Supervisor
NTT Data
Jun 2021 - Present (4 years)
Managed a team of billing specialists, overseeing daily operations, compliance with healthcare billing regulations, and resolution of complex billing discrepancies. Developed policies and procedures to improve billing accuracy, reducing errors and enhancing revenue cycle efficiency.
Member Services Supervisor
Teladoc
Sep 2018 - Present (6 years 9 months)
Led a team of member services representatives, ensuring the highest level of service and compliance with healthcare policies. Developed training modules to improve knowledge retention, performance, and compliance among team members.
Medicaid Tech 1, Pharmacy Prior Authorization
Aerotek- CVS Caremark
Jun 2017 - Present (8 years)
Reviewed and approved physician inquiries for pre-authorizations based on pharmacy guidelines. Provided professional phone support and ensured accurate documentation of decisions.
Pharmacy Prior Authorization Tech 1
Aerotek- CVS Caremark
Nov 2016 - Present (8 years 7 months)
Answered incoming calls from members and healthcare providers, ensuring a professional and courteous experience. Delivered expert phone support throughout the Prior Authorization process, adhering to company policies and industry standards.
Email and Chat Representative
Bank of America
Jan 2015 - Present (10 years 5 months)
Served as an Email and Chat Representative, handling customer inquiries and providing support. Maintained high levels of customer satisfaction through effective communication.
United Healthcare Health Insurance Consultant
Teleperformance
Aug 2014 - Present (10 years 10 months)
Worked as a Health Insurance Consultant for United Healthcare, assisting clients with their health insurance needs. Provided information and guidance on various plans and policies.
Kate Spade E-Commerce Customer Service
PFS Web
May 2011 - Present (14 years 1 month)
Provided E-Commerce Customer Service for Kate Spade, addressing customer concerns and processing orders. Ensured a positive online shopping experience for clients.
Nissan Motor Acceptance Corp Customer Service
Kelly Services
Sep 2009 - Present (15 years 9 months)
Served as a Customer Service representative for Nissan Motor Acceptance Corp, handling customer inquiries and resolving issues. Maintained strong customer relationships.
Education
Degrees, certifications, and relevant coursework
Cedar Hill High School
High School Diploma, General Studies
Graduated from Cedar Hill High School.
CCI Training Center
Certificate, Pharmacy Technology
Completed the Pharmacy Technician Lab Procedures program.
The College of Healthcare Professions
Certificate, Medical Billing and Coding
Graduated with a certificate in Medical Billing and Coding.
The College of Healthcare Professions
Associate of Applied Science, Health and Medical Administration Services
Obtained an Associate of Applied Science in Health and Medical Administration Services.
The College of Healthcare Professionals
Bachelor of Science, Healthcare Administration
Pursued a Bachelor of Science in Healthcare Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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