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Tai-Anna Welch

@tai-annawelch

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Experienced healthcare administrative professional specializing in revenue cycle and scheduling.

United States

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What I'm looking for

I seek patient-centered roles in healthcare operations where I can improve revenue cycle efficiency, ensure HIPAA compliance, and manage complex scheduling within collaborative teams.

I am an experienced healthcare administrative professional with a strong focus on revenue cycle support, patient scheduling, and insurance verification. I consistently manage high-volume workflows while ensuring HIPAA compliance and precise EHR documentation.

At Exact Sciences, I validated and corrected insurance information, supported efficient revenue cycle workflows, and reduced billing errors and claim denials through careful investigation and cross-team collaboration.

Previously, I scheduled complex cardiology procedures at Dean Health Systems and coordinated appointments and transportation for elderly and disabled members at Care Wisconsin, improving access to care and reducing missed visits.

I am detail-oriented, privacy-focused, and committed to improving operational efficiency and patient outcomes through accurate documentation, strong communication, and collaborative problem-solving.

Experience

Work history, roles, and key accomplishments

Triage/Order Quality Associate

Exact Sciences

Aug 2020 - Sep 2025 (5 years 1 month)

Validated and corrected patient insurance information across high-volume accounts, reducing billing errors and accelerating claims processing while ensuring HIPAA and internal privacy compliance.

Revenue Cycle Management Insurance Verification HIPAA Epic

Revenue Cycle Associate

Exact Sciences

Aug 2020 - Oct 2022 (2 years 2 months)

Submitted clean claims to commercial, Medicare, and Medicaid payers, investigated and resolved billing discrepancies and denials, and coordinated with clinical staff to ensure proper documentation and coding.

Denial Management Medical Coding Revenue Cycle Insurance Verification Epic

Advanced Scheduling Procedure Specialist

Dean Health Systems

Jan 2017 - Apr 2020 (3 years 3 months)

Scheduled complex cardiology procedures and appointments, optimized provider availability, and accurately documented interactions in patient records to support continuity of care and reduce administrative errors.

Calendar Management Care Coordination TruCare

Administrative Assistant

Care Wisconsin

Mar 2015 - Jan 2017 (1 year 10 months)

Coordinated medical appointments and transportation for elderly and disabled members, maintained accurate member records and staff calendars, and acted as liaison to improve access to care and reduce missed visits.

Scheduling Records Management Microsoft Office