Keondra Perkins

I’m a detail-oriented healthcare administration professional with comprehensive experience supporting high-volume patient environments across urgent care and behavioral health settings. I manage front desk operations, patient intake, e-faxes, and accurate administrative workflows while keeping strict HIPAA compliance at the center of everything I do.

In my most recent role as a Practice Coordinator, I coordinated patient portals and telehealth workflows, handled multi-line phone operations, and processed payments by verifying insurance and copays. I also supported clinicians with administrative documentation and stepped in with crisis de-escalation protocols for urgent patient concerns.

Earlier experience strengthened my ability to streamline patient flow through check-ins, eligibility verification, and co-pay collection, while also supporting complex office operations like vendor requests, invoice processing, and staff scheduling. I’m confident using EMRs—EPIC, Athena One, AdvancedMD, Phreesia, and eClinicalWorks—to maintain reliable documentation, prior authorizations, referrals, and ongoing care coordination.